No Stars! Think twice about going into Abercrombie and Fitch ANYWHERE in the nation! They have blatant PORNOGRAPHY ALL over their walls. They have a girl with absolutely NOTHING on and her arms over her breasts covering what she could which was only her nipples. They have a BIG picture of a boy with nothing on except a slim piece of garment hanging over his groin. It is appalling! They make it seem like it’s the norm! However….it's not! They have girls and boys all over each other. My daughter came out of the dressing room and when she opened the door I about passed out! The girls basically had nothing on. They have boys on top of girls with half their clothes on. The owner of Abercrombie & Fitch must be into pornography. I BELIEVE THERE COULD DEFINITELY BE A LAWSUIT FOR POSTING PORNORGRAPHY ALL OVER TEH WALLS WITH FAMILIES AND KIDS WALKING IN THERE UNDER 18 YEARS OLD! They BLAST their music to where you have to ask the assistant to repeat the information several times. The clothes are inappropriate to wear. People need to speak out!

My experience started pretty well being greeted as I walked in with my daughter and my visiting friends from Sweden. It soon went downhill... music was so loud noone could hear what the other one was saying. My daughter, who was looking for a bathing suit, found some items to try on but could find noone to unlock the dressing room. She crawled underneath to get into the locked door. The manager on duty saw what we had done as she continued to go back and forth to the back room to bring out new merchandise but never once asked if we needed help. After my daughter had made her choice I headed over to the male sections to find something for my son. Of course my daughter found something else but it was on a mannequin. I went over to the sales associate and asked about the shorts and he said that they could not remove anything from the mannequin. I asked if he could help her find her size and he said he would get a manager but never returned. We proceeded to the checkout counter which was the worst part of the day. The couple in front of us had a terrific day and bought close to 50 or so items. As we stood waiting, and may I mention I have retail experience, I waited on the young man to turn around to us and say "Sorry for the delay, will be with you shortly". Never came. After five minutes I asked the salesperson if there was someone else who could ring my 3 items. He looked and me and said there were only three people working and turned back around taking off security sensors. Another five minutes passed, music blaring, I felt like throwing the clothes on the floor and leaving because I am use to Nordstrom and other stores I frequent in native Atlanta. Eventually the manager passed and didn't give the register a look. I asked my 12 year old daughter to chase her down and ask her for help. As she approached the register she asked the salesperson "Why didn't you come and get me?" Even my Swedish friends heard this, which is terribly embarrassing. The couple in front of me had their card declined but the salesperson continued to take the sensors off as if no brain was in his head. After a few more minutes thank goodness the couple was able to find a way to buy their items. The manager turned to me to ring my items up and apologized. Little too late. I have never had such stupidity happen in a store. I hope I never find myself in one of your stores again. It's a terrible shame that teenagers find your clothes appealing with such horrid service, revealing posters and thumping music. I 'm sure my friends from Sweden wouldn't come back to that store again. Shame on your customer service training and shame on that staff. The date was February 22, 2011 at the Fort Lauderdale store at Galleria. Please do not send apology or certificate as I have NO interest in going back to your store. Hopefully you learn from this letter or you need to hire me for training.

There were 7 employees either on the floor or behind the counter (most of them were behind counter)...me and my son were in their for 10 minutes and no one asked us if they could help. We needed a key for dressing room but were ignored. After a 4th employee passed us by I looked at my son and said "we are outta here, I won't even buy from this store cause of how they treat customers". An employee heard me and actually said "what? then you should of asked for help" She egged me on almost like she wanted me to complain I said "why would I complain to your manager?? She is letting her employees talk like this to a customer?" please

In September (2009) my boyfriend and I took a special trip to London to buy my birthday present, seems we live in Gloucester, it was a fair way to go and we decided to get stuff from Abercrombie & Fitch seems we weren't visiting America any time soon.
The zip up hoodie I bought seemed really nice, and after queueing for over 2 hours finally paid! But, on the trip home after we had a better look at it, in the day light, we noticed a hole on the front, sort of stained around the edges. It was too late to go back to the store, so when we got home we phoned them.
A guy called Tom told us to send them the top, and he'd send back a new one.
But Tom went on holiday when we tried to chase it up - so a new lady explained that she can't just send me a new one like he'd said. She also said that she knew the top in question, and she'd already denied someone a refund seems she thought the hole was a cigarette burn - the original owner had obviously persistently tried to return it - and then the shop assistants had put the faulty product back onto the shop floor!
So lucky me - innocent to this - went and bought it not realising in their dark shop it was faulty.
So instead of a new top they sent me a gift voucher for the amount I spent on the hoodie, and told me if I didn't want another trip to London I should buy online and pay the postage and packaging.
We e-mailed Abercrombie explaining what happened, and they sent back a reply, not even apologising, saying they could do nothing.
So second trip to London later, I had my hoodie. Not worth it - and their service - shocking.