ABSA BANK Reviews
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Helen Kassa
June 24, 2011
Service Inefficency
Difficult to explain what happened for my account in Pretoria main ABSA bank branch, I just found it is frozen trying to pay for staffs I wanted to shop in Spur. No warning, no message, no calls, just shutting down peoples account like that. After submitting details for the update they say they will do in one day, came to find out the leady who is going to update my account is out for lunch, what can we say!
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Vaughn Smit
June 3, 2011
Credit Card
Dear Absa
Two weeks ago I was contacted by your call centre for an application for a credit card. Afterwards I was told that the application was succesfull and that the Knysna branch would contact me on delivery of my credit card.
Three days later ...I got the call and was told that I had to bring my ID book and fetch my card. After standing nearly an hour in line I was told everything is fine but they need a proof of residence and a pay slip.Once again I complied. After standing for nearly another hour and a half in line I was taken one side and told that my paperwork is not right and that everything is still fine but that I should keep on trying because they want me to be part of the family. Now I want to know why do you guys tell a person everything is fine and then we must nearly beg you to give us the cards that was already approved.
Thank you for the lost time
Vaughn Smit
Area Manager
Western Cape
Email: [email protected]
Cell: 0837937941 |
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paggap
May 30, 2011
Double bank charge
On 26 May 2011 double bank charges was taken off my account. I called Absa bank, they said they would rectifiy the problem. My bank statement still shows the double bank charge and the error was not rectified. I will go to Absa bank on 1 June 2011 after my debit orders have come off and the double bank charge rectified to close my account.
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GiGi White
May 25, 2011
service
It is with utter shock and sadness that I write this complaint, My father has been a client of Absa for approximately forty years. In this time he has used many of the absa products and services available, home loans, cheque accounts, overdraughts, business banking and trust accounts to name a few. In the last few weeks our family has suffered a financial crisis. My father approached absa today to ask for help as it has become obvious that he will not be receiving an income for the next few months. His PRIMARY property is paid up and he has decided to put the house on the market. When he approached absa today, they very bluntly told him its not their problem? I read the absa website and was looking at the extensive list of services absa has to offer, and it became glaringly obvious, that giving a hoot, was not one of them! Forty years of loyalty? To Absa, how do you justify this?
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Unathi Pholani
April 14, 2011
Provident Fund
My husband Sipho Dingela applied for HIS provident find on December 2010 at Greenacres in Port Elizabeth.Up until now he has'nt been paid his money.When he went to Greenacres 2 months later they said the money is on payment in Gauteng so he must wait for the next Friday, on the following week they said he must call Gauteng Province, He found Portia who said she will take the matter on to her hands then he called again, Portia said he must wait for the next friday as theres nothing she can do the money is on payment.When my husband called last friday they said Portia ia on switchboard, he can not ask for her.What can he do to get HIS MONEY? its FOUR months now and he's been told the same story "wait for the next friday, the money is on payment".I'm very dissapointed with Absa as everyone now says theres nothing we can do, your money depends on poeple from payment!is it Absa who is responsible for provident funds or people from payments?
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Waveline
August 16, 2009
Extremely disappointed
ABSA VF Consultant Jackie has been contacting me in an average of 4 times a day demanding payment, which i have already made and faxed and e-mailed the confirmation to ABSA. She is rude, she shouts, threatens to take my car and is generally unpleasant and requires training if she is to deal with clients. She hangs up while you try to explain yourself, she harasses you. There is nothing further that I can do. The money was transferred and I have all relevant documentation in this regard. Is this how ABSA staff treat paying customers? I am extremely disappointed.
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July 14, 2008
atm not dispensing cash
2 weeks ago I went to the absa atm machine, just outside ABSA bank central cape town. I attemped to withdraw cash from the atm, The atm machine request me to remove my cash but no cash was dispensed.I went into the bank, a teller assisted me, saying that the complaint has been lodged and when the atm guys check the atm they will see that there is a balance over on the atm machine and my cash will be deposited into my account. 3 days later I called and no one could assist me. I then telephoned the complaints department, where a young lady, check the details of the complaint and asked me for a reference number, no reference number was issues to me.She said that the atm machine was over and that the cash should have been deposited. But its been 2 weeks now and no cash. Its my money and its their fault, why should I run after them and telephone them ? I hate ABSA and will be closing my account ASAP and want absolutely nothing to do with this poor excuse for a bank.
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