On the 14th of January 2010 I've registered a vechicle accident claim wiht ABSA i-direct. I'm still waiting!! The car has been to the panelbeaters to be assesed by the assessor. Everything has been processed, just waiting for the authorisation code to be issued? Every time when I phone they say tomorrow or before the end of the week. It's been draging for more that 4 weeks, I've never experinced such bad service.