I lodged a claim after my cellphone was stolen on the 18th June 2010 and Mr Redwaan Jacobs called to say that he needed the following documents to process the claim: a police report and proof of blacklisting from the service provider, which I duly submitted on monday, 21/06/2010 via fax. A week passed by without any response and I made a phone call enquiry only to be told that the guy has been on sick leave ever since and I need to refax those documents to be assisted.I was livid and angry as I couldnt accept it that his abscence has lead to an inconvinience on my part.I spoke to a lady called Gift who didnt even want to listen to my side of the story.I thjen requested to speak to her supervisor, a lady calling herself Bianca who also insisted that I refax the documents for this claim to be processed.She also didnt want to listen to my frustrations at the delay and I requested the details of her supervisor, and an email address of Kirk Van Wyk was issued.I sent an email to this adress and have not received a response ever since, that is 2 weeks ago.The drama continues, Ridwaan called me on the 25th /06/2010 to notify me that the claim was processed and finalised. I told the guy that this is unacceptable and he told me we will deal with the claim later. There seems to be a lack of disregard for customers and the customer relations are clearly not adhered to or understood by all and sundry at ABSA idirect. There is also no accountability.I found these people to be unprofessional and incompetent to say the least.