ABSA SHOCKING SERVICE

This is my second complaint against ABSA and everytime I receive no service or replies to e-mails.

My first complaint went to the ombudsman and took two months to solve.

If I send an e-mail to ABSA I expect it to be answered within 24 hours. Your standard response to an e-mail is we will get back to you ASAP between your working hours 08h00 to 16h00. If you cannot do that I suggest you increase your staff or your staff's working hours.

I am living in China and you must respond by e-mail, if you can't do this I suggest you take e-mail off as a method of communication and inform your customers you only correspond by telephone. ( Shows us the exent of bad service in a third world country)

My money builder account should be earning 5.3% interest and currently is earning below 2%. I am living in China and use e-mail to correspond, last time I spent a fortune on telephone calls to South Africa to sort out the money that ABSA lost that was sent to South Africa and got nothing more than incompetance.


I pay no bank charges for all my accounts in China and get excellent service.

I am still waiting for answer on my money builder account.

Ref number EC 592D808E