Where do I start with expressing my utter frustration and disappointment with ABSA Insurance. We had a serious water leak which was eventually repaired, however the wall which was broken while repairing the leak is still to be repaired and I was advised today, 3 weeks after and countless unreturned calls to the claims office that they had advised a company to come and repair the wall. A week later my jaccuzzi switch box was smoking and fortunately I was walking past it and noticed the smoke so immediately switched it off. However the motor had stopped running long before and due to no water circulating, the heater had overheated and melted the pipes around the jaccuzzi. If I hadn't switched it off, it most probably would have caught fire and burnt not only the jaccuzi, but possibly the whole house. Due to limited space allowed on this page, the end result is after countless calls and no responses ABSA refused the claim because there were no FLAMES. Because I was a good guardian of my property and switched everything off to prevent the flames burning my house down, I am being penalized and my claim rejected.

On 24th March 2010 I transferred an amount of R2539.45 from my bank in NZ to my ABSA account. These funds have not appeared in my account and as a result I have missed ABSA loan and credit card payments and also gone into overdraft. I will have to pay late payment charges and overdraft fees which I find unacceptable and would like to have these waived or reversed on my account. It is now the 9th April 2010 and the money has not been transferred to my account. How is it possible for money to take so long to reach my account? My bank in NZ has assured me that the funds were transferred shortly after I requested the transfer.

I would like an explanation as to what has caused the delay.

I was employed by Absa Bank for 15years and unfortunately got affected by the retrenchment in 2008. I managed to pay my bond account for the entire 2009 being unemployed but my reserves are now finished. I contacted Absa Home loans and explained my situation, thinking that I have a credit cover on my bond and was suprised that there isn't any. I am concerned and do not understand how could my bond be approved without any cover. What will happen, should I pass on? I know Absa will harass my wife and eventually repossess my property and leave my Family in the street, and resell the house and move on with their business. Surely NCA doesn't allow this.

I applied for vehicle finance on 5 March, which was approved on the 9th of March. I signed the contract on 12 March, and ABSA paid the seller's bank for the settlement of their finance on 15 March. The problem is that ABSA used a cheque to pay this amount! How primitive is that!!! Wesbank are now refusing to release the registration papers as they are waiting for ABSA's cheque to clear, which is gonna take 10 working days! Then we still have to wait 7- 10 working days for Wesbank to send the registration papers, and only then will ABSA pay the balance of the purchase price to the seller! Why does ABSA, which is supposedly a leading bank, use a cheque to settle this amount, instead of an EFT which goes through after only like 1 business day! ABSA clearly knew this would delay the process, and they just simply have a couldn't care attitude to the fact that they are delaying the entire process, and frustrating both me (i want the transaction finalised and the car on my name) and the seller (who obviously wants her money!). ABSA does not seem willing to do anything to speed up the process. This is not good enough. I will seriously be looking into moving my bank accounts elsewhere.

We have a comprehensive household and car insurance through ABSA and recently claimed against our swimming pool equipment (chlorinator etc.) that had packed up. We had sent in our insurance claim to ABSA on the 21st of January 2010 and am currently still awaiting feedback resolution.

In February when I phoned the Durban claims dep. they advised that the manager had refused the claim as they were missing info from the assesor but that they would try and speed things up and get the missing info.

I again followed up this week and was told that they would reconsider as they now got the correct info report from the assesor but that it is sitting once again with the manager to review.

This is now over TWO months ongoing and absolutely shocking!! As a client that holds an ABSA homeloan, household insurance and car insurance (two cars) I am fed up and just about ready to cancel my insurance. I have hardly ever claimed in the years that I have had the insurance and dont appreciate the lack of feedback. I have spent my time to phone them while no one has even bothered to phone me and give progress feedback.

Really FED UP!!! Im phoning soon to cancel my insurance!