I was informed that the rewards program was being cancelled and that i had to use my points. I ordered a microwave and a little tool box. After a period i received the tool box but no microwave. the box was broken, and i honed and informed them, they said no problem and that i was to throw it away and they will send me a new one. i have never received the replacement. The microwave eventually arrived in december, as we were leaving the very next day i did not open it and it remained in the box, in january we returned from holiday, the microwave was faulty, they informed me that the return and replace policy had expired even though i just taken it out of the box and it was never used, i was informed that it can not be replaced but fixed, now here is the major headache after it was returned fixed, the item had been scratched and the item looked old, the feet stands 3 of the 4 was missing, the screws at the back of the microwave was gone only 1 was left, it has never been used and looks terrible, i understand that there are other role players but it is through the ABSA program, who takes responsibility, is the new rewards program better, should i even bother or rather cancel it now.

On 26022010 I applied for a Personal loan. I was asked to send my Pay slip and ID, which was done immediately. 2 days later, after hearing nothing, I phoned to follow up and was told that I must send 3 month bank statement. I emailed my bank statements – which is on a letterhead and we're living in the 21st century. 1 day later – I AGAIN phone to hear what’s happening and was told that they only accept the statement 1 gets when going INTO the bank, with a bank stamp! So I kept my cool and went INTO the bank, got the statement and faxed it through. The following day, I finally received a call from ABSA. Requesting proof of residence. Document to be filled in by a commissioner of oath. Stamped! Come &^%$# on! Why weren’t all the requirements given to me when applying, but now in drips and drabs? I then asked for a manager and was put through to Leandra of Personal Loans. She promised me that, if I send all the documents, she will treat this urgent last week Friday. Well needless to say, when I phone on Friday to find out what‘s going..Guess what…THEY WERE ON A TEAM BUILDING!

On the 25th of January 2010 I advertised my laptop on junkmail for sale. On Friday the 29th I received a call from someone who wanted to buy my laptop. I explained to them I they could only get it if the payment cleared in my ABSA account. Later that day I noticed that there was a cheque payment of R10 000.00 made into my account and it showed on my internet banking that it was cleared and I could use the funds. Just to confirm I phoned the ABSA helpline and asked if the payment could be reversed as it was a cheque payment. I was assured that if the funds were cleared it wouldn't be reversed. On Monday the 1st of February 2010 I logged onto my internet banking and noticed that the cheque bounced and the funds were returned. I went to my ABSA branch in Randburg to find out why the funds was cleared and then reversed? I was then told that it cleared automatically because I had a good credit rating with ABSA. I really think this is unfair because I did not ask for this facility and have never had any cheques deposited into my account. Now I am in arrears by R12 600.00 and ABSA says it is not their problem. I also received a registered letter today to say that I now owe them money.

I am ABSA Customer I use internet banking for paying my bill on 02032010. I used internet banking which always i log is always throwing me out. I have log on 5 times of more. This is really fustrating.

Yesterday, I visited ABSA's website and discovered that they have a Gold Banking Package feature which caught my eye. I wanted to find out more information about this before having to go into an ABSA branch to apply or upgrade to this Gold Banking Package, so I decided to email the address provided on the website.
This morning, I received an email back from Janine Williams, an ABSA Consultant, simply stating:
'Thank you for your email. Kindly visit your your nearest Absa branch to find out more, or register online for Internet and Telephone Banking. Is this not the reason I emailed the abovementioned address to 'find out more'?!

Honestly, the service and the consultant's attitude was pathetic and unprofessional.