I placed a storm damage claim through to Absa insurance on 2 Dec 09. I was told that an inspector could not come through regardless of how urgent the request was, because 'there are too many claims'. So I phoned again a week later and finally did get through to the manager after having spoke to about 20 consultants and supervisors. The referred company did come through finally about 8 days later to inspect but said that there was nothing they could do as they were going on leave that afternoon and would only come back mid Jan 2010. To top it, they said they would not fix the roof but only the ceiling... so inactual fact the problem will not be repaired but a slap together job just to shut an annoying customer up and who knows probably not even do any ceiling at all in the end. I have never ever seen such bad service in my life!!! This claim was for a family member, but now I will be cancelling 2 insurances through ABSA and will further be telling my extended family, friends and colleagues to do the same...What utter rubbish is this, they take your money but have no service and everyone passes the buck...I say, rather move to Outsurance, I certainly will be!

I called absa credit card some time back and enquired about the debit on my account that i did not understand. i was told its for insurence should i loose my job. now I am not working and i have been sent from pillar to post when trying to claim. the call center advised me to send an application letter and supporting documents of which i did and now i am still waiting for their response. whilst still waiting for their response i had several calls from call center and today from legal saying that i must pay or face being black listed. i called the claims dep and holded for 20 min being transferd and my airtime got finished...

i feel mislead by absa hence i dont recall applying for this policy and i was misinformed that it will assist me should i loose my job. now absa again told me that the insurence company could be delaying the process hoping that i get a job before they would have to pay out. this is poor service from absa and they are i feel that i have been tricked to pay extra cost just for their business. i asked for a copy of my insurence contract, till today. they are all passing the buck on my policy yet they want me to pay... this is horrable! 0832639228

I am currently unemployed and do not receive an income. At the end of last month (October) I tried to stop the debit orders via the website, but it appears that it did not work. Now I am sitting with bank charges of over R 1300 which will be taken off a cheque that was deposited for me. At R124 for a debit order of R150, it seems a bit steep. No wonder ABSA was the biggest one to complain about the Competition Commissions report that was leaked! On top of that, I bet there is a charge of R124 for the non-payment of the internet banking fees as well, even though it is not a debit order!

The time has now come that I look at keeping MY money in the safe or a different bank, like so many of the 'unbanked' out there.

I went to an Absa branch yesterday and enquired about using my credit card overseas. The consultant at the bank called credit card division and the call centre consultant just told the bank consultant that I can use up to R18 000. No further information was given and my card details were not even asked for or checked. I then called Absa credit card division today and was told that the maximum per day is R5000 and was asked my departure date and my arrival date and where I was going so that a note can be made on the system to prevent these claims been reported as fraudulent. Why was this not done when I went specifically into the bank yesterday? And to top it all I was given the incorrect information yesterday? Why do we bother going to the bank just to be given the incorrect information? The call center consultant should be retrained. Reflects very poorly on Absa and its staff.

This account has been debited for two months in the amount of nearly a thousand rand by a company that I have no connection with? how is it then possible that you allow them to debit my account?

I immediately wish to see the signed documentation that says I gave both you or them permission to debit my account.

I have not now nor have I ever had any dealings with these people. But you are allowing them to take money as they wish.

When I called you and came to see you several times to ask what was the problem I was told that the bank couldnt do anything. I was told to resolve the matter with that company.

I then spoke to my Manager at work about it and he said it is as good as fraud. He will help me to resolve it. Do you think cause I am not so sure how all these things work you can just show me away but open up for persons who wanna take my money...

You have to now explain as I am willing to persue the matter further... How can you do this and then not be interested enough to help me! Is this what you do to all your clients, should we all be more aware of who you allow access to with our money?