After applying for a further bond from FNB, which is denied because of an arrears account with ABSA. No ways I say. I phone ABSA, one person refers me to another, go into my branch, who tells me I should phone so and so. Hell, I must go home and sort out at my cost ABSA's balls- up, running up telephone costs. Eventually get to talk to sombody who confirms I am correct, but this and this is not right and they want to listen to the alledged recordings for confirmation. I am even told that I did not make a payment in August while holding the said proof of payment in my hand. One day later I'm phoned to tell me that ABSA has only started with recordings 2 weeks ago, WHAT only now, 4 months after the alledged phone call. ABSA you and your staff are incompetant and owe me money for calls and administration that you should of done. ABSA you have got too big and are now lacking that personal service. I believe after all the ***, I've had over the last 4 years with ABSA, I am owed a medal or at least some type of compensation.

I use my Absa Credit Card extensively. I was sort of happy with the Rewards program that was offered free as part of my package (Platinum Customer). I have now realised that this has been discontinued with no (or very low key) announcement. I can now subscribe for an additional fee of about R20 for the new Awards program. While I am sure that Absa can do this legally and have all the rights as is probably documented in the fine print, this is an indication of a high-handed, unethical approach that is just not acceptable.

I have been sold something as part of a package that has now been removed unilateraly. I can now sign up for a service (that I used to have) for an additional fee. The benefits that I accrued over years and had a specific target in mind, I must now exchange for goods that I don't want within a limited timeframe. This is a business decision that says everything about how much the bank care about me as customer.

Rewards programs are designed to change behaviour. Well designed Reward programs entice consumers to use their credit cards more. Just watch how my Absa card usage is going to drop now.

I by far have to be the most disatisified client from ABSA. I filed a complaint over 2days ago whereby i had requested an arrangement be setup temporarily for the repayment of my bond for 3months. I was appauled when i went to the bank over the past weekend and informed my account was behind as i was depositing funds less than my bond. This was queit a suprise as i had a consultant previously contact me to confirm the go ahead for the payment arrangement. I insist the calls in that department be listened to because this is really causing a bad judgement for me.

Every Form you complete Absa ask prevered language. Almost every time I phone Absa they cannot help me in my language on Telephone Banking. When I ask, they tell me all the lines are busy.

I have Absa accounts for 11years, and my business accounts for almost 3yrs. In this time, you can count on one hand the number of times my account went overdrawn. I am a good client (an ex-employee of absa as well), and I normally have between R40k - R60k passing through my account each month.

Yesterday I noticed that a client payment was late, and therefore my account was overdrawn. I phoned Absa Florida, left two messages for the Small business banker to call me, as there was money going into the account last night, and I wanted to inform Absa so that they didnt reverse the payments. No one bothered calling me, even to tell me I was overdrawn - I took the initiative! At the time i never knew who the banker was, they dont seem to last at that branch.I then noticed that, in the afternoon, my debit orders were reversed. tried to phone the bank again... NOTHING.

1of the furniture city debit orders went through the account and was reversed 3 times, totalling PENALTY FEES of R330 for that debit order alone! Money was in my account last night! Had they called, this could have been avoided. I refuse to pay the fees, as i feel I have not received service. Best part: still no call back!!