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Bareven
September 16, 2010
Do not hear anything from ABSA
I did contact you. You sent my complaint to ABSA. They responded immediatly. That was a week ago. Since then I have not heard anything at all from ABSA.
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Jibanitte
September 16, 2010
I am one of the many ABSA clients to have fallen victim to the phishing
I am one of the many ABSA clients to have fallen victim to the phishing ***. Once I became aware of the theft, I contacted them immediately and launched an investigation. Over the next 5 weeks I regularly phoned different authorities within the ABSA organisation to find out what was happening and where I stood.
As a client of ABSA, it is fundamental that I constantly be kept informed of the progress of the investigation. Not only was I never ONCE contacted by ABSA in this regard but they did not even BOTHER to inform me of the outcome of the investigation once THEY deemed it closed. Not surprisingly they decided the outcome of the investigation in their favour.
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Aklementi
September 16, 2010
Every time I call I'm promised that it will be taken care of, but it never is
I have been trying to restrucuture my vehicle repayments for the past 4 weeks. Everytime I call I'm promised that it will be taken care of, but it never is. I have been communicating with a lady called Patience from the vehicle finance department on telephone number 012 442 19647 begin_of_the_skype_highlighting 012 442 19647 end_of_the_skype_highlighting. I last spoke to her yesterday 28th September 2009 at 08:15. She said she was going to call me back around 10:00 yesterday with the final arrangement. She hasn't gotten back to me and when I can the phone goes unanswered. I would really appreciate any assistance in this regard.
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Comdrade
September 16, 2010
ABSA take premium but provide no service
My house was struck by lightning last night, and I have been trying to no avail to lodge my claim. ABSA insurance call centre 0860 100 876 begin_of_the_skype_highlighting 0860 100 876 end_of_the_skype_highlighting do not answer their telephones. It seems as though ABSA Insurance saves money by not allowing people to register claims thus avoiding the payment of claims.
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Menia
September 15, 2010
The whole experience reminded me of the home affairs dept
Thank goodness for internet banking. I am keeping a bottle of champaigne ready for when bank tellers become completely obsolete and banks operate purely in 1's and 0's.
My latest excursion to ABSA in Fourways to simply deposit some USD into my ABSA account resulted in a TWO HOUR wait at teller number 9 before being told to try the bulk teller room for assistance. Surely by smell alone, a manager could have detected that I was standing in the same sweaty position for a good portion of my working day, and perhaps tried to assist?
To make matters worse, when I finally got to the bulk teller, I was told that my UK passport was not sufficient to make the deposit as there was no SA VISA present. I have two passports and my SA passport was at an embassy for a visa application. I presented my SA drivers license which was also insufficient.
The whole experience reminded me of the home affairs dept. It wont be long before we are approached outside the bank to pay a street-vendor to do our deposits for us...
Would change banks but they prob all the same...
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Purpajer
September 10, 2010
The lack of knowledge and understanding is appalling
14.9.2009 08h15 spoke to Abigail on 08600 08600 begin_of_the_skype_highlighting 08600 08600 end_of_the_skype_highlighting re Gold Package. She gave me details including monthly service fee. I said I was on free senior banking and if I applied for a credit card & switched to Gold Package would the service fee still apply. She consulted with someone and said the package would be free. She would pass details of our chat to sales who would phone me. 16.9 Royston phoned.Abigail had told him nothing other than a phone no. & my interest in Gold Package. I again queried the service fee. He couldn't answer but would find out and call me. After a further 3 calls from Royston I was no wiser. He would now have someone who could help, phone. No phone call so i phoned 0800 41 41 41 begin_of_the_skype_highlighting 0800 41 41 41 end_of_the_skype_highlighting & spoke to Nozibele. After a discussion of some 12 mins. during which she disappeared for 3or 4 mins.I was unable to have my query understood & she started to explain how I should apply for a credit card! I'd had enough by then so she promised to have somebody more senior phone; no promised call that day or to date. How does a company which provides such disgusting service, survive? The lack of knowledge and understanding is appalling.
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Nikita36
September 10, 2010
Suspect transaction on my account
I have notify me on my mobile alerting me when a transaction goes through my bank account. On Thursday I received a sms from ABSA - it was a transaction not done by me and it looks highly suspect. I am in the UK at the moment. I immediately went onto the internet, onto the ABSA website, taking the 'contact us' link. I explained my concern about what is happening in my account, informing them my mobile is currently sms enabled only, and sending them the UK mobile number I am using whilst over here. I did not even get a standard reply from ABSA.
On Friday I logged in to internet banking, and again sent a message via the 'contact us' link. Again - no response from ABSA at all.
This is a great concern to me - I need to get contacted by a responsible, informed person as soon as possible, either via my e-mail address or on my mobile. I am quite prepared to phone, but phoning from here is costly, so I cannot afford to be sent from the one person to the next - so if ABSA is not prepared to phone me, I need the name of the right person to speak to.
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Burmer
September 9, 2010
Stay far away from them
I love Absa and more importantly I love my branch in Amanzimtoti because the service is brilliant. I work in the Umbilo area and popped into Absa at the Umbilo Centre as I needed money from my 32 day account available immediately. Diane first said sorry I can't get money now 'what do I need it for' she asked me. Now what I need MY money for has got nothing to do with anybody. My uncle passed on yesterday and I need to travel now to get to his funeral - she then says 'Can you not give me proof' a death certificate? I mean seriously. I was so stunned as my family and I are going through such a difficult time right now and this is the last thing I needed. I don't want a phone call apologising I just want Diane to know that sometimes people are going through things and that she should be more supportive, I have NEVER taken an immediate from my 32day account and she mustn't think that EVERYBODY out there abuses it. I just want Diane to know that as a customer service rep she should cheer people up - not break her clients down.
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Sighter
September 8, 2010
Once again ABSA makes me angry
I contacted the credit card call centre (Wednesday) to ensure that all was in order & that my payment was received.I was helped by a very professional lady who confirm what is available on budget & straight.I could not make us of my credit card on Monday & called once again.The lady confirmed that a small amount was short paid. She explained that I called before the statement closed & the consultant would not see this on the system.I then promptly paid this small amount.Today I called again to transfer funds from my budget to straight & told basically that I am penalised for late payment (someting to that effect). I am extremely annoyed!!! I asked to speak to a supervisor but was on hold for too long. I am inconvenienced because of ABSA's system which does not allow their consultants to see the history of their clients accounts.This could been avoided!!! & once again I am inconvenienced & have to complain on this site again!!! I am proud to say that my accounts are always paid & feel livid that now I have a 'reading' on my name which is not my fault.I request that someone please assist, I need to transfer these funds!
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Vivaldi
September 7, 2010
Do not want to accept my offer
I have struggled with debt for some time and have been placed under debt review. There is a balance owing to Absa Credit card and judgement had been obtained last year. My debt administrator has contacted them with an amount of R780, 00 per month in lieu of repayment. That is ALL I can afford ...for now. They (ABSA) has refused this and have issued writ of summons via their attorneys (Norton). Well all I can say is that I have nothing to be attached...so in the end they will get R50, 00 a month!!!
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