We tried to open prosperity current account with Absa in East Rand Mall in Boksburg. Reason she is older than 55, working at the Post Office, and the bank fees on her savings account is quite high. We were told this type of account would be opened, and I even have the agent who helped us' business card, where she wrote the account number and 'prosperity account' on the card. 1 month later we receive a bill charging us R123 for fees for the SILVER cheque account. It turns out Absa opened a silver instead of prosperity current account. Went back to the branch, spoke to Ettienne B Tieties, and was told she needs to have a fixed deposit of at least R20 000. We opened a fixed deposit, and I asked that the bank reverse the current account charges since she has not used the account nor have collected the debit card. It was said it would be investigated. Today I look at my internet banking to find that the account was changed to Prosperity, but the charges on the account stands now at R186, and my mom has not used the account even once! I demand that the bank reverse the charges they have charged us unlawfully. Call centre says go to the branch to fix Absa's mistake? Help PLEASE!

In July 09 (Saturday evening) I went to ATM to try and draw some money. The ATM rebooted and retained my card. I immediately phoned the number on the ATM to stop my card and told them exactly what has happened. The Monday I went into the bank to get a new card and was told by the teller that I need to pay R45 for a replacement card. I told him that I will not pay as it was not my fault. I then requested to speak to the supervisor or manager and explain the situation to her. She then told me that the charge will be waivered. I received my card and left. Thinking everything was sorted. At the end of the month when I received my bank statements I saw that the funds was deducted from my account.

I went back and was promised that the charges will be reversed. This was a couple of weeks ago. Up until today they have not reverse the charge. I phoned in to find out that nothing was done and the case was close. They can't give me a reason as to why the case is closed.

Now I know it is only R45.00 but if everyone just leave it because it is only R45 imagine how much money ABSA make.

I am highly irritated in the way this is being handled.

On Saturday the 5th Sep 2009 my husband was robbed of R5300 in The Sediba Plaza. He was walking towards our vehicle after withdrawing money from ABSA . Before he could get into the car a man grabbed his hand. My husband thought he was a beggar. When he left my husbands hand finaly, he got into the car & realised that the money was gone.

We went over to the security, Who was standing in the shade, chatting to a woman. My husband informed him of what happened & asked if he had seen anything, he said he did not see anything & he was sorry & continued chatting to the woman.

My husband is the sole breadwinner in our household, we have a 1 year old child to take care of & all he could say was, sorry. I believe if he sprang into action the criminals would have been aprehended & we would not be R5300 out of pocket. How are we supposed to pay our accounts & live for the month.Never mind all of that.WE now have to call all these ppl & explain why we cant pay them.

I am totally horrified & disgusted. Is this why businesses pay security companys, so their guards can stand in the shade, chatting to women.

I would like to report on the poor level of service I received from your staff at the ABSA branch located on cnr. Rose and Gemsbok, Lenasia. I am currently banking with ABSA since 2002, and on the platinum package with them. I have been trying in excess of 2 months now to apply for an extension on my bond.

I have been assigned a personal banker in the form of Daksha Kooverjee. Her incompetence level amazes me. Every query I had raised with her, needed me to follow up either via email or telephonically. She does not provide any valuable service to my portfolio whatsoever, and I cannot see the benefit of having a personal banker if that is what their job entails. I, myself, have worked for the bank before, for over 5 years, and we were very customer orientated. It seems as though the branch in review here is comfortable with it's service, where the staff are going about their day to day responsibilities with minimal effort, as long as the day to day processing continues with no improvement at all.

I have also dealt with your Home Loans department. I have escalated this issue to the branch manager this morning at 10:14, she read the email at 12:08, I am yet to receive a response.

A deposit was made on the 1708 for r280. The acc number 4071806289 in the name of e.lawson.i still have not received the money. The bank has said that it was a system error yet they cant give my money nor can they solve this problem. When am i going to get my money. I need answers. I have proof that deposit was made.