1. I have complained numerous times about ABSA ATM machines continuously being out of paper or off line at month end. I end up having to go to the oppsition who does not seem to have this problem. 2. Attitude of some ABSA branches & head office is poor when it comes to customer service complaints. 3. ABSA policy now requires me to not only give my ID or drivers lisence but also to complete a form before I may be issued with a bank statement. For security reasons I do not opt for Internet & cell phone banking. This is most irritating and a waste of time. I agree fraud is at the order of the day but there must be a simpler system e.g. finger print scanning etc. This is primitive and raises my blood pressure when a long faced help desk employee has to help me, and this for a statement. By the way - I asked that my accounts be linked, was assured there is no problem yet it gives me error message on ATM. So whether I go inside bank or at ATM I am stuffed in getting what I need. Have raised this with bank manager and regional manager and the policy remains, I have to complete the form. I am beside myself with anger over this. Find other ways to check my security. Cust. Serv. useless!

I am a new small Business owner - Duty to Inform cc. On 4 March R23 800 was removed from my Business Account via Internet Banking. - X3 R1 000.00 and X4 R5 200.00 amounts. My complaint was first lodged incorrect on 93, then re-did on 113 when I went to the Bank to follow up. Forensics said I had ti divulge my Account number, Pin number and password on Spam. R3 000 was removed via ATM, they said, and I lost it - however my ATM limit is R1 000.00.
The other monies were transferred to FNB Accounts:
62258619611
62241818973
62258541492
62258658049. They will see what they can recover. to date no answer that sounds sensible has been given to me. I have been a ABSA client all my life - and thet make me sound as if I am stupid. They did not even tell me to change my card and pin, an outsider told me - and I went back to the bank and requested it be done - I am very disappointed ans will not rest until ALL my money is back in my account.

This is the lady at Forensics that is handling the case now
Mev Talita du Preez
Ondersoek Beampte
E-Ondersoeke Bestuur
T: 011 276 3320
F. 011 276 4064
E-pos: [Hidden Web Address]

Personal issues meant that I had to max my credit card. Budget installments pushed me over the limit and I make the max payment I can afford every month. Excluding budget installments, I am effectively only paying around R300 towards the amount over limit, which is about 20% of what I am over.

I get a call from ABSA every month demanding full payment of the outstanding amount. I explain the same situation to them every time. That is; I have a provident fund with ABSA that I have been trying to have paid out as I have started working for another company and I will use this to update my card.

Every time I phoned ABSA for a progress report, I was told that they dont have a fund manager to release the money. I need to call back in a month to follow up. I submitted my claim on the 4th of Feb 2009.

After I made payment to my card end of May, I got the usual call again. Two weeks later, a sms demanding payment. I reponded to the sms and arranged for payment at the end of June. Today Sat 13 June, 5 days later, I get a call waking me at 7:00AM demanding a payment.

Does R1500 over limit justify this treatment? I've waited 4 months for my fund money! But that's okay, right ABSA?

I have ABSA Cheque account with a overdraft facility of R2000. This overdraft has NEVER been unpaid for more than 20 days. It has happened on occassion that a debit order goes through in a difficult time of the month, then obvioustly the bank turns it down and bills me for more than R100 per transaction, understandable. Going R84 over the overdraft caused me to recieve a letter from absa stating the following: "Indien ons weer `n trekking moet weier weens onvoldoende fondse, sal ons eis dat die uitstaande saldo op u rekening onmiddelik betaal, en die rekening gesluit word". Upon calling Mr. Pretorius on 0123389863, he told me that incidents like this caused them a lot of work. He also stated that oh, he is willing to keep te account open. DONT DO ME ANY FAVOURS MR PRETORIUS. I state the following:

* I do not ask favours from ABSA, I pay for every transaction, it is a SERVICE they render. Apparently, they dont need my business, I am too much of a effort for them. Which is incredibly arrogant.
* They have never struggled to get payments, I earn almost R 30000 per month, and I pay ANY outstanding amounts Immediately.

This kind of "abuse" just shows the Arrogance of ABSA - in saying they dont need my business. Which is fine but I WONT tolerate ABUSE.





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