In September I locked in a rate, which other lenders were offering at the time also. Absolute Mortgage took my money and I had a lock on the rate, and then ultimately because of their incompetent team failed to complete the loan. Long story short, they lost documents, failed to pull all necessary documents together for the lender, and ultimately ended up missing the rate lock. They then called me and asked for money (points) to extend the rate lock, even after admiting that it was their mistake. Their management said "I recognize that this was our fault, but we are not going to lose money". So basically I was stuck, lost my opportuntity to remortgage because rates had climbed over .5 a point and would not stand behind their mistake. If you are thinking of using them I would think twice because they are not worth taking the chance, you could potentially losing the rate like I did. They are incompetent and will not stand behind their promises/product.

Company took so long for loan processing that lock expired combined with rates climbing. Then claim was that underwriters declined due to appraisal not being acceptable. Odd since underwriters "accepted" it few days earlier based on email of support staff. All seems like a scam, and months of waiting while rates climbed. Do not trust anything with this opperation let alone all of your personal information (W-2's, Tax returns, wages, ss #)!!! Absolute lies.