I am very outraged at the dishonesty of this company and the failure to return my money for a magazine subscription I ordered in summer 2008. I cancelled this and followed their refund protocol in July 2008. They received this request for refund and copy of cleared check 7/30/2008. I received no refund as of 9/4/2008 and called 1-866-675-9869 for information. I spoke to a Kerri who then bumped me to "priority" through her supervisor. She told me to call back if I had not received within 20 more days. I called again in October and was told to "relax and I would find a check in the mailbox". Monday the 1st of Dec I tried to call and there was no answer and the mailbox was full. I tried again Jan 12, 2009 and no response to message left concerning this refund. By now I am furious about this because if it were the other way around they would demand payment of money. I am certain I am not the only one out there. Next step will have to be BBB.

I ordered a magazine for my daughter from one of their salespersons, going door to door trying to earn a free trip. The final price of the magazine was not the price that was quoted to me when I initially agreed to purchase the magazine for my daughter, as a matter of fact, it was quite higher. I went ahead and ordered the magazine, paying cash for it, which was marked on the receipt, however, after thinking about it in further detail, it angered me, the difference in the prices and I cancelled the subscription, within the three business days required on the receipt. Now, I have gotten notice from ACA, informing me if I do not send them a photocopy of my check with a paid endorsement stamp, they will continue to process my order and my daughter may expect delivery of her first magazine in the next 150 days. I have tried multiple times to contact them by phone and always reach a voice telling me their business hours and they are currently assisting other satisfied customers, well I am by far a satisfied customer and find it hard to believe that they are that busy, and if so, maybe they need to hire more operators to assist those customers. I can't understand how they want me to send them something that I do not have in order to cancel this subscription when it clearly states on the receipt that the order was paid with cash, I hope this complaint serves to stop someone else from making the same mistake that I have made.