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Sandra Latino
January 9, 2009
refund of $73.00
This company had kids in our neighborhood claiming to be home-schooled kids trying to raise money to go on a class trip. I did buy a magazine but decided to cancel it for economic reasons, which was within my rights. I canceled the subscription according to their instructions before my check was even cashed. I then had to wait for my check to clear to prove to the company that I had paid the money. I faxed over the canceled check right away and was sent a receipt number M325066 that I would have my refund. This was in May of 2008. I have talked to customer service several times with a promise from them every time that they would put me at the top of the list for refunds and I would have it within 5-10 business days. I now have called the customer service number several times and cannot get through. This is ridiculous. I want an answer of why there are so many people out there looking for refunds from this company. This is total fraud. I would like my money back right away or an answer as to where this money is. My name is Sandra Latino and my e-mail address is Slatino@sbcglobal.net. If you need any other information, e-mail me and I will get it to you. How can a company get away with something like this. It's unbelievable.
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September 22, 2008
CANCELLATION
I ordered a magazine for my daughter from one of their salespersons, going door to door trying to earn a free trip. The final price of the magazine was not the price that was quoted to me when I initially agreed to purchase the magazine for my daughter, as a matter of fact, it was quite higher. I went ahead and ordered the magazine, paying cash for it, which was marked on the receipt, however, after thinking about it in further detail, it angered me, the difference in the prices and I cancelled the subscription, within the three business days required on the receipt. Now, I have gotten notice from ACA, informing me if I do not send them a photocopy of my check with a paid endorsement stamp, they will continue to process my order and my daughter may expect delivery of her first magazine in the next 150 days. I have tried multiple times to contact them by phone and always reach a voice telling me their business hours and they are currently assisting other satisfied customers, well I am by far a satisfied customer and find it hard to believe that they are that busy, and if so, maybe they need to hire more operators to assist those customers. I can't understand how they want me to send them something that I do not have in order to cancel this subscription when it clearly states on the receipt that the order was paid with cash, I hope this complaint serves to stop someone else from making the same mistake that I have made.
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