I called to cancel within the alloted 15 day trial period on May 4 at 4:16 p.m. eastern. I was on day 12 of taking Acai and the information sent with the capsules said you needed to call to get a RMA to cancel. I was on hold for approximatley ten to twelve minutes. When the customer service person answered, Maria, she asked for my name. After a few minutes she said their system had crashed earlier and it was now operating slowly. She repeatedly thanked me for my patience. I told her the purpose of my call. She said she could extend the 15 day trial. I said no thank you. She then tried my phone number and address and said she couldn't get anything to come up. I told her I had my order number on the shipping form, but she said she couldn't search that way. What? Come on. At 4:28 p.m. she asked if she could call me back. I gave her my work phone number. I asked when she would get back to me. She said before 5 p.m. or tomorrow morning. It's after 5 p.m. now and I don't expect to recieve a call tomorrow morning. I plan to call my credit card company and prevent them from charging my account. My hunch is that the people anwering the phones are evaluated and compensated for keeping people from cancelling and/or upselling. If I do receive a call tomorrow and can cancel without additional charges I will write another post. I'm betting I won't need to do it.

BEWARE OF ACAI ADVANCED. YOU WILL BE DOUBLED TEAMED!!! I ordered the free trail of the ACAI ADVANCED c/o GLF . The only thing they said you would be charged for is $5.95 shipping. They made me sick so I called and cancelled it within the trail period. They told me to send back the bottle and there would be no further charges and they gave me confirmation #. I asked again… is there anything else I need to do, would there be any more charges to my card and they said no. A week later I have a charge for $24.95… Beside the charge it said, ” PURCHASE VIT*Live Lean AA 1”. I had no idea who that was so I called my bank and they gave me a phone number that was associated with the charge (888-272-6483). I called the number and they said the charge was for the Living Lean Weight Loss Management Plan that I signed up with. I told them that I did not sign up for any weight loss plan and they told me that I did when I ordered the trail order of ACAI ADVANCED. They said when you place that order you automatically sign up with them. I disagreed and asked her to show me ‘on the site’ where it states that I am doing that. Right above where you sign up for the trail there is a bubble that states: … Plus FREE Gift Pass to LiveLeanForLife Weight Loss Management Plan… then she tells me to go way down to the bottom of the page where the site menu is and click on ‘Terms and Conditions’. I then told her no matter what, I did call and cancel and made sure before we hung up that there would be no further charges. She told me that they were a separate company and had nothing to do with them. I needed to call a different number to cancel with them. WHAT A RIP OFF!

Do not buy from Acai Advanced.

They trick you with their $5.95 ad for a free trial.
They charged my credit card 3 x. ---$24.95, $64.95 and $74.90.
Do not use or buy their product.

I had to fight with my bank to get back one charge of $74.90 less shipping and handling.
I am now going to the Attorney General to get them to stop this company from victimizing others.