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Roxanne Freeman
August 3, 2009
return and refund of product
Was lead to believe if not completely satisfied with product could return for full refund and cancellation without any problems...as it states at the bottom of the invoice " if not completely satisfied simply call 1-888-247-5160 between 8:30am and 5:00pm EST to request an RMA and send the product back according to instructions. Customer is responsible for return shipping fees." Willing to pay shipping fees just want my money back for the product that has not been opened...seal still intact. Customer service replied could send product back but would still be charged for the product even though seal was intact. Acai advanced is not living up to their guarantee of their product. COMPLETELY DISSATISFIED WITH THIS COMPANY! WILL NEVER DO BUSINESS WITH THEM AGAIN OR RECCOMEND THEM TO ANYONE! BEWARE!
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Extremely upset consumer
August 3, 2009
Ripoff
I authorized a $5.95 trial days later I recieved another charge for almost 10 times the authorized price on top of the $5.95. A few weeks later another charge. I called and had trouble speak to anyone. when I finally spoke to someone they said another shipment had gone out. I said I was not interested in another shipment. I was told there is nothing they can do until I receive the product and call back for an RMA#. They gave me a tracking number and I found that the product was delivered to the wrong address. They have stolen almost $200 from me for a $5.95 trial. This company needs to be shut down.
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Margaret Monahan
July 31, 2009
SCAM
Similar situation to Elaine 205. Billed total of $164.80 in 3 separate payments, within weeks of "free" trial and no additional product sent. "Contract" worded in purposefully obtuse way. When I called to complain was treated with incredible condenscion and rudeness. Have reported to my bank as fraud and will file official report with Better Business Bureau. MMM10
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disgusted in az
July 29, 2009
SHIPPING & REFUNDS
This is a total scam. Don't do it! First of all, the product doesn't even do what it says it does. NO weight loss here. Second of all, by the time you receive the product, you have paid almost $100 for the product & the "Lean for Life Program" you are automatically signed up for. It is just a membership on the internet.
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pmotl
July 29, 2009
charged for item during trial
I was charged 64 dollars 2 weeks after ordering the 30 day free trial. cancelled the item prior to knowing they were going to charge me. When I saw that charge, I called to complain and give them my comfirmation number for that cancalation, I was told that that was the cost of the bottle. THERE WAS NO FREE TRAIL PERIOD. Do not get ripped off by the company. If I was these complaints before ordered, I would have never ordered this product. I am so sorry the Rachael Ray has her name associated with this company because I was directed to the company on her web site.
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smurfspoofer
July 27, 2009
rip off bussiness
As everyone else I was scammed. The one statement on this web site said that no one reads the terms and conditions. Well I read mine and made a copy of it and no where on my copy does it state that you will be charged 15 days from the time you ordered it. It states you have a free trial period. How can you have a free trial period if you don't have the product????? They make sure they send it out to you after those 15 days so there is nothing you can do about it. GLF is the company and they are scamming a lot of people. I filed a complaint with the Attorney General's Office of my state and the state of Maine and a complaint with the BBB.
I sure hope that they get caught and have to pay the price!!!
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ginnysue
July 27, 2009
no refund on credit card
I ordered the product, the Dr. said I could not take it because of my health problems, I called the man, said it was over the 15 days but due to the Dr. he said to send it back and I would be refuned the money.
I got the bill and it was not taken off . I called and they said they would not sent the refund because I did not have a return No. The man did not give me one. I have the postal service Confirmation Receipt. But they said to bad.
My name is Virginia Brewer 850-557-0812 Please address this.
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Karen Sellers
July 26, 2009
rip off
I ordered a free trial for the price of shipping and handling $5.95 Now this company has taken $66.00 from my debt card. WE NEED SOME ACTION TAKEN WITH THESE TYPES OF SCAMS.
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mary pierce
July 24, 2009
Read the T&C
For those complaining, I get the product and I love it. As a consumer it is your responsibility to read the terms and conditions. Just because you see 5.95 S/H doesn't mean that it is. There are always T&C to read and if you don't read them then that is your fault. Everything that is done is told to you on the website. I have been ordering this product for 5 months and I have had no problems. I have done the same stupid thing and not read the terms and conditions, and I ended up with charges of $150 or more, because I didn't read the T&C. That is what it is all about. And it isn't small when you pull it up it is size 14 font. And it is correct about the acai and live lean I had to call a different number to cancel the live lean. I don't know why but you do. But all you have to do is read one small page and you have no problems and if your too stuck on yourself to do that. Then that is your problem.
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scarletbegonias24
July 23, 2009
Terms and Conditions
You know you guys wouldnt have much to bitch about if you read your terms and conditions!!! Those poor customer service agents are just doing their job its not their fault! Take some responsibility would ya?
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