I've read the multitude of complaints about this company on this site and want to share how I'm fighting them. I too listened on speakerphone for over 1 1/2 hrs. while they played music and no one ever did answer. But after so long a time when their recorded message was failing an e-mail address was announced. I tried it and it worked. It's [email protected]. I've been blasting them ever since (and keeping copies of everything, as per Judge Marilyn on TV). They've charged me the initial $5.95, then $64.95, then $74.90 and most recently $24.95. I've alerted them that I've filed a complaint with the BBB (http://boston.bbb.org) and the Consumer Protection Division of the Attorney General of Maine (type this in at Ask.com and it'll take you right there). I've advised them my next stop with be with Rachel Ray since they originally used her name and picture to sell their product and after that I'll complain to the Feds (http://www.ic3.gov/complaint/default.aspx) whose site indicates they will get the FBI involved if merited. I've received an e-mail from "Denise" at Acai Advanced listing a phone #, 1-888-207-1251 asking for additional info to trace my order. I had given my original order # and shipping date, but they couldn't trace it??? Give me a break. Anyway, I haven't called her yet. E-mailed my intentions as stated above (and kept a copy) and told her to IMMEDIATELY credit my card and I'll be watching my account online to see that this happens. I told her I'M NOT KIDDING. Let's all follow a similar procedure and see what happens. Don't cancel your credit card if you have rewards pending. Report it as lost or stolen and keep your rewards but get a new number. Best wishes to all.

Fraud, Fraud, charged my account $64.95 after I called and wanted an RA# to send item back, told me they could not do that. I'm still sending bottle back they also charged me addtional $24.95 for vitamins which I never received. I told them I wanted everything cancelled. I do not want to deal with these cheaters.

I wish I would have done some research before I tried this product! What a scam! You get a free 15 day trial... sure, but what they don't tell you is that you will get charged for future shipments. When I discovered this I immediately began calling to cancel.. and like everyone else I never could get a live person on the phone. So, I called my bank to find out how to prevent the charges before they happen and when I started to explain the issue to my bank the lady knew exactly what I was talking about before I even finished!! Apparently it is more common than I thought! It's an inconvience to cancel my debit card and wait for a new one... but it saves me the added problems of unwanted charges and hidden charges they don't tell you about.
STAY AWAY!!! DO NOT TRY THIS!!! Next call... attorney.

I was fooled with an advertising of th product Acai Advanced Dietary supplements 60 capsules. i call the company and they said they cannot refund my money. They charged 64.95 without my authorization. I NEED my money back. Please help. My email address is [email protected]

As of right now I am on hold with Acai Advanced and have been on hold for approximately 45 minutes and still holding. Now, this company may be successful in this economic trying times, but they are the only ones; but there is absolutely no reason I should be on hold for this long. This is ridculous. You would think if being in such a high demand you would hire enough people to meet this demand and I know plenty of people looking for work. It seems to me they are avoiding something.