I ordered the product through a pop-up on the internet, because of the catch phrase that Oprah endorses it. When I received the order, it included a free trial of Acai Berry pills(free 30-day trial), Hoodia burts gum for $9.95 and Hoodia Water for $29.95. I immediately realized that I have been duped because when I tried to return the order, I sent them an email for an RMA# per their instructions for returns, I didn't get any reply. So, I sent another one, same result. Finally, I called them at the phone no provided, I was on hold for 52 minutes, and I did hold, out of desperation to talk to a person. In short, I did and was given an RMA#. I immediately sent the order back to them using USPS and a tracking no for the package. I checked USPS and this merchant received the package in three(3) days. However, up until now, after 30 days, I haven't received any confirmation for a credit. What's worse, I got charge for $39.95, the price of the free Acai Berry pills. So now I am waiting if they will issue me credits for two(2) $39.95 charges on my credit card. Good thing I used credit card and I was able to dispute the charges. But my God, the troubles this merchant has caused me and who knows a lot more other people.