I did not want a member ship with this company it did not tell me that i had to have one to try this product first and now they are charging my credit card and i can't get in touch with them as i have no contact details and don't know what website they have .

Regards
Debbie Mackinnon

i have had nothing but conflict with this company i resarched this information and have my issues and charges on my bill statement on my account and this is a huge concern for this company people at this company miss lead you and i thinking about getting attorney in this matter and i payed for something i never got and i did the things i needed to do to make sure my infro. was correct and true. i have saved all infromation and need this company to get intouch with me about this matter [email protected]

This "appears" to be free; just pay shipping. But if you read the terms and conditions,
they charge you $79.95 if you don't return the unused portion?? They already charged that
to my debit card; plus another charge of $85.37 to a "1-908-320-4322". When I call their
number they inform me that "my account balance is insufficient to place a call to that destination".
So I reported these charges as fraudulent, and they cancelled my debit card.
Finally I get a notice from the post office Wednesday I have a package. It's their stuff.
Today I got another e-mail basically explaining their scam. I'll forward that, too.
Maybe they can get away with the first charge, but what about the second???
What do you suggest? Should I send the stuff back? I didn't get anything close to a 14 day
free trial!


Got a letter from the bank saying my inquiry had been resolved and the claim is considered closed.
Called Wa. State Atty. General. They said to contact them and cancel; return product. Called bank to explain recent activity. They too said call, cancel, return.
Called the Customer support number; on hold for 10 minutes. Left a detailed message.
Replied to this e-mail, asking for a return address. No reply to all.
Now if I don't hear back, I'm going to tell the bank I cancelled but did not hear back.
I'm then going to file a complaint with WSAG with copies of all documentation/ e-mails.

I ordered a 'free' trial of Acai Berry Blast and was billed $19.95 on my visa for shipping and handling. My next visa statement showed an amount for US$ 79.95 and I had not received ant product. One week later a package arrived form China with another months supply of Acai Berry blast. I realised this was what I was charged for on my visa ststement. the package contained no contact details or return form. I searched the net and found the site I ordered from originally and contacted the support office. I asked them to stop my supply. I received an email back advising me the supply would be stopped. On this months bill I have a charge of US$99.95 and have not received any product. I don't want the product but I do want my visa card credited for US$99.95. I have emailed the compeny 3 times in the past week and received no reply.

Subject: Re: Your ACU-204-2447539500 Order is successful


I received my order of Acai pills that I will keep, but understand I am not satisfied. After hearing all the dissatisfied custmer complaints, I do not wish to be billed, DUE TO THE ALLEGATIONS THAT custmers are not able to cancel thru your telephone # 1 506 638-9243 that is provided for cancellations. I have tried to call and cancel this order ever since I received it on June 9th 2009 with no return call!!! as stated in your return email to me, stating all I would have to do is cancel my order if I wish to keep this product. A copy of this letter/email has been sent to the Attorney generals office here in Las Vegas, Nevada.

Mignon

--- On Sat, 6/6/09, Customer support <[email protected]> wrote:


From: Customer support <[email protected]>
Subject: Re: Your ACU-204-2447539500 Order is successful

Date: Saturday, June 6, 2009, 9:23 AM



Hi,



Thank you for your email.


As part of our policy, a cancellation of the original purchase can only occur after you have received the order, and sampled the actual product itself. This is the entire purpose of the trial order.


As such, should you wish to cancel your order beyond the first sample, please email us when you have received your order, and do state the reason then that you are not satisfied with the product.


If you are satisfied with the product received, please do nothing, and we will only charge you for the bottle received in a few days thereafter.


If you have however changed your mind about your order, then the original package of 30 capsules must then be sent back in its unopened form (since we are assuming you are changing your mind about the entire order given that you are contacting us prior to receiving the shipment)...


To do so, please simply advise us via return email that you wish to return the package, and we can provide you with a RMA# and address, and once you give us the tracking number for the return package, we can cancel your order accordingly.


Thank you for understanding our try first, pay later trial policy (which is not meant for abuse of the ‘trial’, which I am sure you can understand many unscrupulous customers attempt to do).


We trust that you will indeed be delighted with the product and will choose to keep it, in which case you will be billed only for the item received.


We will however cancel ALL future bills after that, so only the original package of 30 pills will be charged to your card.



If you should have any further questions, please also feel free to let me know.



Best regards,



Dave Holt

Customer support