I ordered the *free* trial offer of Acai Berry Blast that showed up in a brown package with just my address and the pill bottle inside with no information. I was completly unsatisfied with the product that was supposed to give you energy and help you lose weight.
When I called to cancel no one answered the phone, it kept routing me from line to line with no answer. Finally I called the sales department after 4 hours of trying to reach someone at customer service, I waited another 20 minutes before I reached someone in customer service where they told me I could not cancel by telephone (which it clearly states in thier terms and conditions to call and cancel before the next shipment can be billed) I had to go to a website and submit a ticket. I was confused why I couldn't cancel by phone but so irritated that I had spent all morning trying to cancel that I didn't put up much of a fight. The web address that they gave me did not work. I called back and waited another hour before I could reached someone and they gave me another web address that seemingly had nothing to do with the other.
Irritated I called my bank and told them what was going on, I was immediatly advised to cancel my debit card, the person I talked to at my bank said they were giving me the run around and it looked like a scam, If they wanted the cancelation fee they could reach me by phone.
They called when thier charges did not go through on my card, and wanted another card to put it on, they said they could not send me an invioce by mail because they "don't do that", also telling me they were charging me for another bottle because I had failed to cancel my account in the given time period.
I am at a loss what to do with these people, they make it impossible to cancel, or even reach anyone who is helpful in assisting you.
I can say I am never doing a Free Trial offer with anything again, its totally bogus.