This company is awful and should be convicted. I actually retained the original order plus went ahead and kept the second shipment. After finding out that this product was not worth the money being charged I called to cancel all future orders. The customer service person stated that she did not want to lose me as a customer so she would charge all future orders including the horrific foreign transaction fees (what ever that means) a grand total of $40.00. I thought okay it's worth a second chance. Well, that was not the case. I was charged the higher amount. I was furious. Called customer service again, spoke to another customer service person she said oh no to get the discounted rate I was to call back on the 20th of each month. I explained to her my frustration and dissatisfaction and asked to speak with a supervisor (yeah right). Any way this supervisor said that she would request a full refund via their refunds department and that I should expect an email from them in 3 to 5 days with information about the processing of the refund. Of course, this never happened. I called back and spoke with yet another customer service person they gave me the same run around. I asked to speak with a manager. Of course, the manager was not in the office not surprising. They connected me to yet another supervisor who gave me another song and dance. I asked him all kinds of questions so I can file the proper complaint with the Better Business Bureau, my banking institution, my attorney etc., he would not give me much info. Not even the name of the city where they are located. BTW they are located in Hollywood Florida if their website is correct. I really think that if every consumer who has been a victim of this kind of fraudulant activity would file a complaint it would stop these type of negative business practices, and the indivduals that create them. They need to be held accountable. Maybe jail time and loss of money would send a message. Never again will I order this or any other product advertised on the internet. I even researched and thought this one was the one that was not a scam...Oprah, Rachel Ray and other celebrities should make sure that their names are never associated with these type of companies or products. If they believe in some thing they would be better served to sale their faves on their own websites or a reputable home shopping channel like QVC or HSN.