I was on the Racheal Ray web site and there was a promotion for Acai Berry (a weight loss supplement). Racheal Ray, CBS, Fox News and some others had positive comments on the product. I thought I would give it a try. A one week free sample would be sent to me for only $3.95 shipping & handling charge. I received my bank statement and had surprising charges on my account. I was charged the $3.95 from the Diet offer store, $29.95 from Fit factory and $89.31 from the Diet offer store. I looked up each of the Business on-line and found a contact number. I was able to get a credit from Fit Factory who told me they got my information from Acai Berry (AKA - Diet offer store). I called Acai Berry and told them of the charges they told me that I would be receiving the product in a week and I do not receive it then I should call back to receive my refund. I originally called in the middle of November of 2008. It is now March 6, 2009 I have not received the product and they refuse to give me my money back. I have talked to Joseph, Barbie, Chris (Jr. Manager) and some lady named Princess? They all have given me a different story about my account. If you look up the Acai Berry web site it clearly states 100% guarantee satisfaction. I don't have any satisfaction dealing with this company. I have opened a claim with my States Attorney General and I don't think they are having any luck with them.

Please do your research about a business before doing business with them on line. They may just be fraudulent as Acai Berry.

ordered trial and actually canceled then was charged 85.90. They said I didn't cancel so I canceled right then. They then turned around and charged me again 87.62. This is such a scam. Do not order from these people.

What an absolute rip-off. These people are criminals. No invoice in the envelope with the shipment. The email address is fake. Have tried calling the phone number so many times I can't remember how many - have never reached a person.

I have now turned it over to my bank after I canceled my card so that they couldn't charge any more shipments to it.

Please write everyone you can think of and tell them not to deal with this company. How they are still in business I have no idea.

Well we are all in the same boat. I ordered the trial. It arrived after ther consilation date. Then they had no information in the mail or on the package how to cancel this order. So know i have been charged 88.95. to my credit card company. I thought I had cancelled my card prior to the charge.
Do not order this product, it is a huge scam.

this is a hoax, they have been told to stop sending me the product, and i have been charged again this month and never received the product in November, now i have a change in December and there is no product, each time the price has gone up. i will go to Better Business Bureau...with this complaint. I think you would like to resolve this immediately. I made a call to them in November to cancel, they stated that they would take care of it and never did.