Company is a scam and will steal your money! Placed order on 11/17/08 and they got their money on 11/19/08 I have not received product as of 12/16/08. An automatic email is generated for confirmation but that is all you get. Try to cancel and their website is bogus. You are sent to a search engine. DO NOT BUY FROM THESE SCAM ARTISTS!!!

I ordered the risk free trial and received it. I did not try it but found out later through an $85.90 charge to my credit card that I had signed up to receive more shipments. I tried to call the number and could not reach anyone after 1/2 hour of being on hold. I found their website and started the process of canceling and trying to get information on how to send the product back and get a refund. After days of trying to reach someone by phone and continued e-mails I finally got through to someone to talk to. They gave me a RPA (return merchandise authorization) number and said they would credit my credit card but it would take three weeks. I said fine. I sent the two bottles back that I received plus the "risk free trial". I have a delivery confirmation that they received the products back on February 9, 2009. After waiting three plus weeks to be credited and no success I e-mailed them and called them. After reaching someone by phone I was told they were backed up and I would get a refund. After waiting another week, I finally took further steps and contacted the Better Business Bureau. I just heard from them and FX is only willing to reimburse me $59.96. There own website states:

Renewable Program Membership Refund Policy: If you are not fully satisfied with your enrollment in the Acai Berry Maxx Auto Deivery Program you have two methods of receiving a refund. 1) You may cancel your enrollment in the Renewal Program and return the most recently shipped unit of Acai Berry Maxx to us for a full refund of $79.95. Shipping & handling is non-refundable. Please call customer care at 877-778-9035 or email us at [email protected] to cancel future shipments and receive a Return Merchandise Authorization (RMA) number.

The BBB contacted me with FX's response and refund offer of $59.96. I said no, that is not satisfactory. So I recommend for all of you to contact the BBB. You would have to file with the one where your product came from.

Order free trail for $5.95 and I was shipped more pills on my credit card for $85.90. I called to cancel and I let them know I have a medical problem and I was sending the pills back . I was told my credit card will be refunded and they will send me a conformation of my cancelation to my email address on the 16th of March 2009 and I have not receive the conformation on the cancelation. I called today 27 of March 2009 and I was told that the cancelation email should be in my box today. I still have not recieve the email .

Sincerely,
Rosanna

Tried a sample, worthless...cancelled the day I recd shipment. Next month they charged my credit card 85.90 for nothing, then they shipped more bottles, sent it back, cancelled online, cancelled via phone, disputed charge, which was credited back, and this month they did it again. No product but my charge card was debited another 85.90. Scam artists for sure!!! Beware.

After ordering a free trial order of Acai Berry Maxx & paying for
S & h with my credit card, I was unable to cancel future shipments. The phone # listed 877 778-9035 was answered automatically & kept me on hold for over 45 min. No live person ever did answer. The e-mail address listed is not valid either. All you ever get is a copy of 'their' terms & conditions. I finally sent a certified letter to the address in Arlington, Tx to cancel, and as of yet have not received a response.