I ordered a free sample paying $2.75 shipping with my VISA. There was no information or box about monthly deliveries. I received a bottle of 60 pills and my VISA was charged $88.96. They are closed on Friday night. I want a full refund to my VISA account.

I purchased two sample products online. The bottles came with no invoice, no return address and no instructions other than what was on the bottle. The products made me ill so I discontinued taking them. I called to cancel after I discovered they had taken $86.42 and $79.95 from my checking account. I was assured that if I returned the remaining product with the RMA numbers to the shippng manager in Hollywood FL that I would be refunded the money. I was also assured that my account was closed after several "let's discuss the issue at hand". I returned the product via certified mail, got the green card back and tried calling the 866-949-0138 number which is always busy. I have been able to get the direct line for FWM Labs and have been calling them. I will continue to call them (I'm sure I havn't gotten through due to the time differences but I will do so again tomorrow. I'm also planning to add my name to the list at the BBB in Fl. I'm sure if I was to ask where their sales associates were that the reply would be India or some other foreign country!!

No place or phone number to cancel any future orders.

I have had about $300+ dollars taken from my account.. I've called numerous times to try and cancel and get refunded but the amounts that i've mentioned they "don't have any products for that amount." I am now, out a lot of money and nothing has been done about it. I'm infuriated. I canceled the " automatic shipping" so i don't get charged anymore but am still left without the reimbursement of the money i'm owed. The number to call and cancel is 888-591-2190.
They had said to me on the phone that for the first month i paid for one bottle. The second month 2 bottles, the third month i paid for all 3 which is why the price is escalating. They won't give you back any money that was taken from you because if you had read the terms and conditions it says it in there that this is how it works. I read it, and that is not the answer i got from that..
I'm pissed and broke.

PLEASE DO NOT FALL INTO THEIR "FREE TRIAL" TRAP, IT IS NOTHING BUT A HUGE SCAN AND THINGS LIKE THIS SHOULD NOT BE TOLERATED SOMETHING NEEDS TO BE DONE. I SAW THE ADVERTISEMENT FOR A FREE SAMPLE OF ACAI BERRY FOR 4.95 AND I SIGNED UP FOR IT; HOWEVER, WHENEVER I CALLED TO TRY AND CANCEL I WOULD KEEP GETTING HUNG UP ON BY A VOICE ACTIVATED OPERATOR. SO.. I SEARCHED AROUND FOR MORE NUMBERS AND FOUND SEVERAL OTHER NUMBERS ONE IN PARTICULAR SAYING "WE ARE NOT OPEN AT THIS TIME PLEASE CALL BACK MON-FRI BETWEEN 9-5 WHICH IT WAS WITHIN THEIR SUPPOSED OPERATING HOURS. WELL, I LET IT GO SINCE I HADN'T BEEN CHARGED ANYTHING UNTIL I LOOK ON MY BACK ACCOUNT THIS MORNING AND THERE IS A CHARGE FOR 79.95 I WAS SOOOO PISSED OFF, I AM A COLLEGE STUDENT AND WORK FULL TIME AND WORK VERY HARD FOR THE LITTLE MONEY I DO RECEIVE. I CALLED MY BANK AND THEY SAID SINCE THE CHARGE WAS PENDING THEY COULDN'T DO ANYTHING UNTIL IT WENT THROUGH AND THEN THEY WOULD FIX IT. WELL I WASN'T SATISFIED WITH THAT, I HAVE A TRIP TO DENVER COMING UP THIS WEEKEND AND THAT EXTRA 80.00 WOULD HAVE REALLY HELPED ME OUT, SO I CALL THE NUMBER ON MY BANK STATEMENT FOR THE FIRST CHARGE OF 4.95 (YOU KNOW THE NUMBER THAT YOU CALL TO ACTUALLY ORDER THE PRODUCT SO OF COURSE ITS GOING TO HAVE LIVE PEOPLE TO TALK TO) SO I SPEAK TO A REPRESENTATIVE NAMED ANDY AND I TELL HIM I WANT MY MONEY BACK NOW AND IF THEY HAVE BE SCHEDULED TO "STEAL" ANYMORE OF MY MONEY THEY NEED TO CANCEL IT RIGHT AWAY. SO, HE TELLS ME THAT THE CHARGE IS PENDING AND IT WILL NOT GO THROUGH HE WILL GO AHEAD AND CANCEL THE CHARGE. I AM WAITING TO SEE IF THAT HAPPENS OR NOT, BUT LET ME PLEASE TELL YOU ALL PLEASE PLEASE PLEASE DO NOT FALL INTO THIS HUGE SCAM THAT IS ALL IT IS, A RIP-OFF. DO NOT ORDER THE SUPPOSED "FREE TRIAL" UNLESS YOU WOULD LIKE TO BE CHARGED A UNGODLY AMOUNT EVERY MONTH. I DO HAVE A PHONE NUMBER THAT SOMEONE WILL ANSWER FOR ANYONE WHO NEEDS IT OR WHO HAS HAD PROBLEMS SPEAKING TO A LIVE REP. THE NUMBER IS 1-866-867-5568. HOPE THIS HELPS!