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Kit Snodgrass
August 25, 2009
not authorized charges
need to refund charges
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paloma_1984
August 25, 2009
Cancellation/Refund Problems
I had placed an order for this dietary product"Acai Berry" from ph. # 1866-829-7198.I tried the product for the free trial which is 14 days. After taking forever to arrive I called them and they stated that they would extend my free trial just to call them the day i receive the trial and they would restart the free trial for me. So I did.I called ther cancellation day which was 20th and they took for ever to answer, they said i was late on my cancellation, and they had already charged my account, I fought that charge and at the end they said they would credit my acct. Just today i spoke to my bank and they still show that on my acct, and no refund from the co.
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DONE WRONG 123
August 24, 2009
CHARGING MY CARD
I WAS CHARGED 49.95 FOR SOME ACAI BERRY CLEANSING PRODUCT THAT I NEVER RECIEVED... I HAVE TRIED CALLING THE NUMBER 1-866-736-1040... THE NUMBER IS ONLY AN AUTOMATED OPERATOR... I AM TRYING TO FIND OUT HOW TO GET MY MONEY BACK ON MY CARD... I HAD TO PUT MY CARD ON HOLD SO NOTHING ELSE CAN BE CHARGED TO IT UNTIL THIS MATTER IS TAKEN CARE OF..THIS IS SUCH A BIG SCAM WELL MORE THAN A SCAM IT IS FRAUD STEALING PEOPLES MONEY FROM THEIR CARDS... I BELIEVE THEY CALL THAT CREDIT CARD FRAUD SO WHY ARE THEY NOT BEING CHARGED WITH ANY CHARGES ON THESE MATTERS????? DR OZ OR RACHEL RAY OR OPRAH SHOULD ALSO BE HELD RESPONSIBLE SINCE THEY SUPPORT THIS COMPANY THAT IS NO GOOD..
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olivia toro
August 24, 2009
charge 5 foi et je ne llamais recu le produit
vous avies enleve de ma carte de credit le montat de 54 dollar americain pour deux fois et JE NE JAMAIS RECU AUCUN PRODUIT DE VOTRE LAVORATOIRE J:ai comande le acai berry pour deux foi et CLEAN ACAIBURN je voudrai avoir une reponse merci beaucoup Olivia.
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bertam1960
August 24, 2009
HOW TO GET YOUR MONEY BACK
Im sure most of you know the story, you order a trial package for .99 cents and then your credit card gets charged $87.13 or whatever. Well Im going to tell you how to get your money back. First its going to take alot of phone calls but if you are mad as I was its worth it. The box that your order comes in has the return address for the product, mine was 3007 Greene St, Hollywood Floridia, 33020. But before sending your product back call 1866-906-6551 dont select the option to return product select the the 1 to talk with a customer rep, now this is where the waiting starts but dont give up. Tell the rep you want to return product and cancel your account, ask them for a return of product code mine was 14 digits, its your cancellation number-a return number. When you get that number take the box to your local postoffice and send the package back to them certified mail requireing a signature. Make sure that you write the return number that they give you on the front of the box that your returning. Check your postoffice for signature confirmation once they receive the package back. Then its back on the phone with the customer rep who will then process your refund request once you give them your signature confirmation code from your local postoffice. I sent my package back on 8-12 and had my refund credited back on my card on 8-24. I hope this information will be of help to you all, but I've learned my lesson, check out a company first
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alicias k johnson
August 24, 2009
unable to stop automatic billing
This is a scam! I foolishly ordered a free trial, didn't rread the terms and conditions until they sent next months shipment without my consent. The shipment consisted of 2 small bottles of acai berry & maqui supplements for $89.97! This is going on the 4rh day I've tried to cancel the billing. First you're on hold with customer service for over an hour and then you have to go to a bogus website to cancel the billing. This website does not exist! The customer service reps are rude and extremely unhelpful. Anybody have ant suggestions?
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cyd
August 24, 2009
Unauthorized Charges
Called to cancel before the 15 day trial ended, was told by representative that no further transactions would be coming out of my account. 15 days later $119.00+ taken out. Called the company with some BS explanation that the transaction was never cancelled. I am fuming this company is a Fraud!
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melvis
August 24, 2009
Unauthorized Shipment
I received another shipment of the Acai Berry. I did not authorize, and I do not want the product! I am returning the product unopened! Do not charge my debit card for any further shipments! I only paid for the shipping and handling for the free one time offer. Also, do not charge for any other shipments of Colon Cleanse! I am sending back the Acai Berry!!
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Catouwe
August 23, 2009
Scam in France
Viv3lab is now acting in France! my mum got caught, she has received free samples, but has now received products she never ordered. She has been charged €166.
She has tried to call the numbers given, and obviously could never get hold of anyone. She has now to call her bank and try to get a refund as it is a scam. I have asked her to send a recorded delivery letter to the address she's got, but not sure it will get anywhere. I have drawn a letter as per Sarah 223 recommandations.
At least she will not get charged anymore stupid money for some stupid products!!
Cathy
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J Frederick
August 21, 2009
charges to creditcard
Multiple charges to my credit card W/o me asking for the product They do not answer their phones I cannot get a live person and I want my money back!!! This is unfair!!!
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