I purchased a trial sample on-line for shipping & handling $4.99. I canceled before the 30 days. This product does not work! I checked my bank statement and discovered a debit amount of $82.31. I was also charged a .66 for international fee. I called the 1-800 number and talked to person named Roger. He was going to refund me back $78.32. It has been a week and still nothing. So I called again and talked to person named Peter and he would not let me talk to the superviser on duty. He told me they would not refund it back. I will be talked to the attorney I use to work for because they drafted this out of my account with out my permission. This is wrong.
Kim Trivette
Granite Falls, NC

I ordered Acai Berry when they offered a free trial and I only had to pay shipping. I only authorized this one time shipment. Last Thursday, I received a second bottle without authorization. I got my bank Statement yesterday and saw that I was charge for 2 months at $83.13 for each bottle plus multuple shipping and other small charges. The product is terrible and I would never had ordered it a second time. I am trying to reach customer service by phone and have had no luck. I am calling my credit card to stop any future payments to this company. I am also going to demand a full refund and call the BBB.

I cancelled my order Tuesday, June 16, 2009. You had taken $40.00 out of my account on June 13, 2009 without my consent. Your costumer service said it was cancelled, so I felt relieved. Two days later the $40.oo had been credited back to my account. Today which is Friday, June 19, 2009 I noticed the $40.00 has be debited again with out my consent.
I want this cancelled. I have been sick with blood pressure issues and heart irregularities after trying your product for two weeks. I have no desire to continue. Please cancel now. Thanks, Judy Ramey

I ORDERED THE FREE TRIAL OF $5.95 AND WAS BILLED $79.95 AND THEY ENROLLED ME IN A MEMBERSHIP OF $85.50 CHARGING ALL THESE AMOUNT TO MY CREDIT CARD . I WANT MY MONEY BACK

This company called me, tried to sell me the "free" trail for $2.97. I canceled before anything was ever sent to me. The refunded me the $2.97 on May 4. End of story or so I thought. Then on June 12, 2009 I see a charge for $88.55 from them. I called 866-951-1393 to be told that there is nothing they can do since I have to have a bottle to get a refund. Now mind you I have NEVER received anything from this company. I then an given yet another number to call and was told that they have shipped me a free trial and a 30 day supply. Again, I have NOTHING. Lindsey, the customer agent, said that the only call they have from me was today. Again, I told her that they called me. She again states that I am not getting the refund because it was not within the 30 days that I had to cancel to get one. How in the world am I supposed to send something back that I NEVER got in the first place. The order was canceled before it was even shipped. Now all I have is an address for the company.