I received a shipment of the ACAI berry product after seeing it on the internet. It was a $3.95 cost for the trial and i was told it could be canceled if i called in before 15 days or i would be charged. However, i did not receive my product until after the 15 days. My bank account was then charged $79.90. I tried calling the number on my print out from the internet and they told me they had no record of me ordering anything or my name. i told them i had their product and they charged my bank account, so they must have record. i said i did not even receive my shipment before i was charged and had no time to use it and they said, 'well we start counting the days the day you order it.' That was misleading and not conveyed at all. However, they still could not find my order. I tried calling several, several times again, and could not get through. they said to hold and someone would be right with you and that never happened and even got cut off. I never received anymore of the product and then again on 3/2/09, i was charged $69.90 again. I called the phone number on the bottle and after waiting again for 30 min after saying it would be only 5 minutes, i explained the situation to the representative and she said the auto shipment has went out and they could not refund any monies on auto shipments just an EXCHANGE to any of their products online. i told her that i didn't get through to the company and the problems i had and that my initial shipment arrived after the time frame they said on the phone to someone who couldn't even find my account, that that was the reason i was charged for the shipment in full the first time because they count from the time you order it. Misleading indeed. I haven't received the next shipment yet that i was just charged but she did give me a cancellation number. By the way, the pills don't do what they say they would.

Don't order from this company. They are perpetrating consumer fraud. My experience is the same. Ordered "free sample." Called to make sure no further charges. Called again to make certain and received a "cancellation verification number." Several days later, $78.81 was taken out of my account. Called to complain, received another absurd excuse. An email to the company resulted in "after an exhaustive search of our records" we can't find any record of your order ... blah, blah.
Everyone should file a complaint with the consumer fraud claim department of your bank card, contact the attorney general's office (consumer fraud division), the FBI (again online consumer fraud), and another other consumer fraud organizations and agencies in your state.
This is the only way to shut them down, possibly get your money refunded, and at least cause them a few more sleepless nights than us! I refuse to be victimized again.
But the first thing you must do is CANCEL YOUR CARD NUMBER. Report this to your bank or the charge card company so that they can issue you a new card number. You have to do this or they WILL continue to charge you. (They charge under different names, etc. so you can't just "block them.") Your bank or charge card company can also investigate and refund your money. Start there and don't believe the RMA, cancellation number receipt; these are all excuses.

this ncompany was not given the ok to charge my account for 79.98 i ordered a product called purity 12 and that was all . the next week they charge my account for another product that i did not order and i want my money back. what can i do . please help me what ca i do to get my money back. ALICIA GRAY [email protected]

My story is almost identical to another person's I saw today.

On 2/10/2009 I saw an advertisement online for two separate products, ACAI BERRY and LIFE CLEANSE. The total cost was suppose to be only the shipping fees of $3.95 each. I ordered both products and was charged shipping on 2/13 and received them separately on 2/17/09 & on 2/19/09. On 2/25/09 (Today), I noticed my debit account had a pending payment of an additional $87.13 for one of the products.

I called the company today to dispute the charges and was told that the I had agreed to a 15 day trial period and that because I failed to cancel within those 15 days, I was being charged the additional amount. They have since canceled my account but they refuse refund the money they have charged.

I told the rep that I did not see anything on the website indicating it was only a 15 day trial period, in fact it advertised a '30 day free trial' and even if it was I was still within the 15 days from the date I received the product. She said it didn't matter because the 15 days started from the date I ordered the product and not from the date I received it. I am disputing this with my bank and chose not to get irritated with the representative who was obviously just following a script.

They did give me confirmation #'s of the cancellation of both products, but I'll believe it when I see it.

They are engaged in false / misleading advertising and it's a blatant ripoff.

The company that may show up as charging the card is FWM Laboratories.

I ordered a free sample of this Acai Berry Supplement and without agreeing to shipments, I was sent shipments every month. I then checked my bank statement to find they have been charging me $69.95.
I never signed up for the shipments in the first place. What a scam.