i got acai berry pills on 2/12/09 was told by 3 different ppl how this company ripes you off. never even opened the bottle called on 2/15/09, 2/18/09, and 2/22/09 each time i was told the computers were down to try back.called back that evening (sun 22)finally talked to someone gave him my conformation number he then procedded to lower the cost 3 times so i wouldnt cancel the order.each time i told him no thank u.the final price offered was 9.99 a month?how much does this stuff really cost?still i cancelled my order was told i didnt have to send back the product and that it was cancelled that day.get online today 2/24/09 and the next day after i cancelled my order i was charged full price on my account.do not want the pills never tried them.just want them off my account.and to quit being charged. my confirmation number is 2619485. i will check my account everyday untill it does and ive already contacted the better business bureau

On 2/2/09 I ordered the free trial bottle of acai berry and cancelled it a couple of days later. I started getting returned checks because someone took money out of my account. Yesturday I went to the mailbox and got the notice from my bank and a bottle of acai berry. Thats when I found out it was you guys who took my money. I called to find out what happened and yall were very rude to me and said I never cancelled and I could not have my money back. I talked to a supervisor who was just as rude and he would not let me talk to his boss. I am on disability with 3 kids on my own. I don't have the money to spend like that. I wanted to try it out and then when I got some extra money I was going to get a bottle. When I called they said they had no record of my cancelling and would not refund me my money. I can't even buy groceries for my kids. You cannot do this and think its right and you did nothing wrong. You told me to get my phone records from the phone company but I have no idea even where to start. I don't remember the time or the day I called so I don't know what to tell them. I want my money back and I will return the unopened bottle with no problem. You treated me very bad over the phone and I didnt do anything to deserve to be talked to that way. I need my money back and you took it with out my authorization! I already filed this with the bbb and I will not stop until it is resolved.

This company charged my debit card twice for the amount of $87.13 without my consent. When I called them they said they could not do anything about this. This is definitely fraud. I want my money back, as this overdrew my account.

I first of all read all of the fine print concerning this product. After seeing no results after 30 days, I decided to cancel. I called this company and the customer service agents just gave me the run around. After reviewing the rules again, I explain to the rep that I was entitle to a refund for un-open product received. The rules were to call and get a return confirmation. Now the rules change again. Instead of receiving my full refund, I have to pay for shipping and handling. Looking at my package, I only see it costed the Company $1.68 to ship to me. Why should I have to pay more? I believe this company needs to be investigated. They are scamming people out of their money and do not want to do what is right and necessary. I hope no other people will get caught up with this.

I, like many others, purchased the "Free" Sample of Acai Berry Detox
online, believing that my only cost was the $3.95 shipping and handling
charge. I will admit that I didn't pay attention to the fine print listed under the Money Back Offer. Wasn't I surprised to see TWO separate charges of $87.13 on my next credit card statement. I immediately called
FWM Laboratories and was told they would cancel the prescription, however, I would be responsible for the two charges of $87.13. When I contacted my credit card company to dispute the charges, I advised them
I had cancelled through FWM. She said because I cancelled already, it could no longer be disputed. As I haven't even opened the original bottle,
she advised to return both to FWM in a trackable envelope. I must allow
them 30 days to process a refund. If a refund is not processed, I can then
dispute the charges. What a scam! She was VERY familiar with the company when I called which tells me that everybody is having the same issues. STAY AWAY FROM THIS "FREE OFFER"!!! MSN should be ashamed for allowing this company to advertise on it's homepage!!