Like all of us I was a victim too. When I ordered the product it was only suppose to cost me $4.99 for S&H. Since I completed the order online they were suppose to send me an email confirmation. I never received the email confirmation nor was my account charged $4.99. To add to it, I never received my trial. So I thought it was safe to assume that I didn't finish the online order. That was until the other day when I had a charge of $79.96 coming our of my account from acai berry. I called the number and I was very irrate with her and told her should could not charge me the $79.96 because I never received the product. She told me that she apologized that I did not receive the product and she will reship the product that day. I told her NO, I do not want the product now I just want them to refund me my money. She said she could not do that because I did not follow the terms and conditions. My question was to her how can I follow the terms and conditions when I never received notification that I ordered the product or never received the product. I told her this was a scam and what this company is doing is wrong. I asked her to cancel everything in my name. But she still tried to sell me other products. What Nerve! I notified my bank and they told me that I was not the only one that was being ripped off. They cancelled my card so no other charges will be coming out my account. I even work for a FI and I should of done more digging on this product. With having Racheal Ray, Opera, NBC, The Today Show names out on the website giving this good reviews, gives a false sense of security. I hope they stop promoting this product and/or website. RS

I agreed to the trial and did not receive it until 3 weeks later and then the company charged my account $88. plus. The offer for free restaurant and gas coupons were deducted from my account and I never received them. cost was $18.00 for that.

I signed up for a free trial of these 2 products and they were mailed on January 29 2009. I did not receive them until Feburary 9 2009 which only gave me 4 days left to try the products. I had to go out of town to work so therefore I didn't even get to try the products, nor did I get to read the fine print that came with them, and when I got home on the 19th of Feburary they had already billed my bank for $79.96 and $78.84. I tried to call the one for the ACAI BERRY and it took forever for anyone to answer and when I finally did get an answer they said that they couldn't cancel my first order and so I have lost all of my money to this scam. However I was able to cancel the rest. I still haven't been able to reach the other company for the Toal Cleanse which they promote together. Here's the kicker, they are not doing anything fraudulent because all of this is in fine print when you agree to their terms when you take the trial product. However they are very DECEPTIVE. You cannot get your money back if they have already hit your account but they do have a return policy that requests you to get an RMA # so you can return it, but you can't get anyone on the phone. Here is the only address for return. P.S. I have closed this account so they can't get anymore of my money.
Total Cleanse
Return Dept.
1630 NW 82nd Ave.
Miami, Fl 33126

Ordered the Acai Berry Products. After ordering, less than 5 minutes later I called to cancel and they said they could not cancel it.

Am trying to call and get info to return the free trial and keep getting put on hold.

I WAS SCAMMED!
On 1/4/09, while surfing the intranet, I saw an article with a headline that said “Endorsed by Oprah and Dr. Oz – miracle weight loss drug…” the article offered a “free trial” of the Acai product and a free trial of a “digestive cleanse”. I am unable to find the exact article that I read as of today (2/17/09) so don’t know the exact wording. It looked legitimate and I’ve been hearing a lot about the benefits of the Acai berry so I ordered the free trials of both the products. I gave my credit card # to pay for the shipping and handling ($5.95 and $4.95 respectively). Even before I received any of the products, I was charged more than $130 (see table below for details). When I received and reviewed my January credit card statement on 2/17/09, I then looked at my “recent” charges that hit my VISA (have not yet received a statement) online and found $250 more in charges to multiple merchants that all related to the 2 free samples that I ordered (I was charged a total of $400 for two free samples). I called the merchants listed on my statement and listed below is what I was told:
1. When I called the Dri*Wuyi Pixie Tea and Dri*Bromalite merchant (they are the same merchant) they told me that because I didn’t cancel my “membership” after 15 days of receiving the free trial, I was charged for these two products. I explained that I did not receive the free sample until yesterday (2/16/09) and that I have not received these two products. In addition, I explained that I was not aware that I need to cancel anything when I purchased the free sample or I would be charged. This merchant agreed to refund the cost of the product that I did not receive. I received no cancellation # or anything to suggest that they will or will (or will not) live up to their promise. I will have to wait to see if they honor their word. This merchant didn’t argue with me too much but I did have to ask to speak with a supervisor to get them to agree to refund the full amount. Total charges that they agreed to refund is $34.95; $69.95 and $69.95.
2. When I called www.fit-fac.com, I got a ton of lip… The agent kept trying to tell me that it was “a bundled purchase when I order the Acai Berry…” After much arguing, I finally got her to agree to refund the $29.95. This was apparently a monthly fee for some service that I wasn’t aware of and subsequently received NO information on. I was given a cancellation # for the service, nothing to suggest that they will live up to their promise to credit my credit card for the $29.95. Again, I will have to wait and see if they honor their commitment.
3. Charges related to the Acai product (all are the same merchant) in the amounts of $94.57; $88.62 and $5.95 (for the tea product) – see below. This merchant is obviously the biggest fraudster and the Agent was well trained in techniques to “wear down” the caller. I really couldn’t get anywhere with this merchant. I spoke with Courtney for nearly 40 minutes. She kept telling me that I was charged the amount above because “I neglected to cancel my membership within 15 days of receiving my trial product…” I explained that I wasn’t aware of my responsibility to cancel the “membership” and furthermore, that really didn’t even matter since I haven’t even received the products I was asking a refund for. She gave me an RMA (return materials authorization #) that I was to write on the outside of the package when I return the product. I pointed out to her how asinine that was given that I haven’t received the product (I have nothing to return). We argued back and forth for 20 minutes and I finally insisted that I speak with her supervisor. She was trained well – kept asking me what she hadn’t fully explained to me, blah, blah, blah. I finally told her I was done talking to her and she said her supervisor was busy with another customer, I told her that I would hold. She came on the line three more times trying to “talk me out of speaking with her supervisor” but I wouldn’t budge. Finally she came back on the line a fourth time and told me her supervisor asked that I fax my billing statements to them with an explanation of why I was requesting a refund. I had to get back to work so I took the number and hung up.
I immediately called my credit card company, disputed all of the charges listed (except for the two “free” samples that I did receive) and canceled my card. I then did a little research online. There are multiple sites where consumers have logged complaints against SFL Nutrition (e.g., Rip Off Report; complaintsboard.com, better business bureau, etc.). I have attached the BBB report for SFL Nutrition – they rated this company F – the worst rating they give. I also plan to call the Boca Raton Police Department Internet Crimes Division at 561-331-1333 and log complaints with the BBB and Federal Internet Crime Complaint Center at www.ic3.gov.