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Sandy C
February 2, 2009
unauthorized charges
I have also been a victim of the fradulent charges. On 01-20-09 they charged my account $5.95 s/h and .16$ for a foreign transaction fee. Then again on 01-29-09 same charges. Now I have a charge of $88.62 pending for poweracaionl 866-950-6352. This is how it is labeled.
When I attempted calling 2 times today, they repeated each time that their system was updating and were unable to access any accounts during this process.
I wanted to let everyone know the way I heard about this was through a solicited email that talked about doing the free trial Acaiberry product and with Free Trial Ultraslim XS. There was a lady that said she saw a endorsement from the Oprah Winfrey show and insisted that you must try them together or you won't get the results it claims to have. So I did. I have recieved the Ultraslim XS but not without problems there as well.
Please if you get any emails about these products, please don't do what I did...just delete the email. Its not worth your valuable time and frustration.
Sandy C.
Carmichael, CA
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kamots
February 2, 2009
unauthorized charges
I ordered a free sample of Acai berry product which i recievedabout one month after putting in the order. i was not advised nor read anywhere that i would also be joining up for two/ three other companies. the other company had no problem in refunding all my money. this one did. it gives you 2 different numbers to call, with rude agents, located somewhere in ASIA. not sure where as they stated they were not allowed to give that information. also they did not have any supervisors on the floor, as they were all in a meeting. which i find very hard to believe as i was one for many years. the worst was the agents not knowing where i can write or fax a letter to anyone in the company. i would liek to be fully refunded the money that was charged to my account without my knowledge.
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Isabel
February 2, 2009
no response/answer phone
they will not answer their phone, so i may cancel the free product that I have just received. I do not want to be charged 94.57 for BOTTLE OF ?
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sharon
February 1, 2009
unauthorised debit payment
I ordered a free trial of acai berry just pay for postage they said ring to cancel after the 14 day free trial period. The phone number I have doesn't even work it says its been switched off. I have no other way off contacting them, now the have debited my account of £66.39 pounds. The only thing I can do now is contact my bank and have them cancel my card which is nothing but hassle.
I hope that something can be down to shut down this company as it is nothin but a big scam.
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acai berry free trial
January 31, 2009
false claims, unreputable practices
ordered a free trial sample jan, 28th 09 acai berry tablets, charges for shipping only, I decided to cancel the order within an hour of purchase, when i called, they refused to cancel the order and credit my debt card for the shipping chges. Also, they said if i did'nt return the product within a 14 day trial, the would charge me an additional 78.89, for the free trial sample . Marge, Oklahoma
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Tesssie
January 31, 2009
deceptive charges
I was also duped by Acai Berry. I ordered the free trial and was to pay only S & H for $4.95. My bank was then charged $87.13. I contacted a rep at 866-949-0138 ( the wait on the phone was long, but I did get to speak with a rep.) and was told I agreed to this charge (hidden) under the terms and conditions . The rep. said my bank would be reimbursed and they would cancel my acct. with them. I also called my bank and cancelled my acct. # and was issued a new one so Acai Berry could not withdraw and more charges.
This is an unscrupulous way of doing business.
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Geraldine Sayles
January 31, 2009
inability to cancel after free trial
I received the free trial on 1/27/09 and saved mailer that indicated free trial product was sent on 1/21/09 by uspa first class mail. I tried to contact the company through the toll free number provided - 866 938 4832 - but received only a steady busy signal. I went on line at the site provicded - www.MyTrialSupport.com within the prescribed time frame to cancel future shipments 1/31/09 but found no area on the website in order to cancel future shipments as was indicated on the mailer.
Now I will have to complain to my credit card provider to cancel further charges from this company.
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bridgette martin
January 31, 2009
GOT MY REFUND
Well I got my refund!!! I'm so glad. I have been emailing everyone with a complaint to cancel there card and I still stand by that. But be persistant and call them everyday. I did return trial in time alotted and they took money out of my account but I called them everyday and this morning I checked my bank account and low and behold the refund was there. The # I used is 866-949-0138. I still think that they are deceiving people and should be stopped. So be persisitant and try kindness when talking to them on a daily basis. I never got the email confirming return so you may just need to keep checking your account. GOOD LUCK!!!
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imapeppergirl
January 31, 2009
79.95
I put my information in for a free trial of Acai Berry. The add says that its a free trial you only pay shipping of 5.95. What they don't tell you up front is that it is a 15 day trial and if you don't call and cancel within that time they start charging your bank account monthly. You only find this out after you call and complain. Its at the bottom of the screen under terms and conditions which lets face it nobody reads. Its quite lengthy and at one point it also says you just pay shipping. You get a little further in and then it states that if you like the product after 15 days they will start billing you. I called and complained and they are refunded the 79.95 but because the add has this Terms and Conditions thing on it I can't get the insufficient funds that I now have on my bank account reversed. Its extremely misleading and they never inform you inless you go into the terms and conditions on the page. They don't tell you when you receive the product and they don't tell you in the confirmation e-mail. I will be checking with my bank on monday but think I am now out an extra 29.00 because of a miss leading advertisement.
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Sally Gildea
January 30, 2009
Unauthorized shipments
I ordered a free sample of acai berry supplement and was charged shipping for the item, not a big problem. Since then, I have received two additional shipments each month. I do not want these, they are costing me $94.57 each month for something I didn't order nor want. How do I stop the unauthorized charges on my checking account?
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