|
Lyn Puhek
January 27, 2009
Cancellation of product 1/27/2009
I ordered a free trial of Acai Berry product on 1/20/2009. I tried the product and became ill. I called to cancel the product within the 15 day trial period. I remained on hold for over an hour.
I then accessed the website to cancel, but there was no company fomat to cancel.
I am writng to complain about the poor unethical business practices of this company. I want my account cancelled immediately.
My order number is #1263844.
I will pursue legal action if I am charged for another shipment og this product.
|
|
Pam
January 27, 2009
Fraud
Today I called a 866-949-0138 number due to two charges on my visa for the amount of 87.13 each a total of $174.26. One amt. was charge to me on Jan. 05, 2008 and the other on Jan. 19, 2009. I was told I would be get a refund for this amount. I explained to Mr. whoever his name was I canceled my card number at the bank and the refund could not be credited back to my card because I canceled it due to thinking you people are nothing but out there trying to scam people. I asked him how could I get my refund and of course he did not know. He gave me this e-mail address and said you the refund department would have to decide on how I would receive my refund. Most likely I will never receive this refund, but it's for sure you people will never get a chance to take money from my account again. You can't credit my card because it don't exist anymore...now tell me how do you plan on giving back to me what you took.
Also this 14 day period that he said was on the terms and condition...the bottles that was sent came prior to your so call 14 day period which would not give you time to cancel before being charged again. I plan on making this known to the right authorities and will not stop until I receive answers from someone who really can do something about this.
|
|
RUSS
January 27, 2009
CREDIT CARD FRAUD
CANCEL-CANCEL -CANCEL!!!
ORDER 1259738
CAN'T GET THROUGH ON PHONE SO TRYING THIS.
WILL STOP EVERY CREDIT CARD CHARGE FROM THIS CO.
DISHONEST CUT THE CHARGE PART OF RECEIPT OFF SO YOU CAN'T SEE IT
CANCEL-CANCEL-CANCEL!!!
|
|
bridgette martin
January 27, 2009
refund
I have called several different #'s and all of them have my account information so if you order from one company name I assure all the other companies have your info to so this is why it is important to cancel your card and not try to put a block on your credit card because it does not work. I just hung up with 18669316791 and they still are waiting on refund department to email me a confirmation well i called 18669490138 on tuesday of last week and they to had my info and guaranteed me email confirmation within 72 hrs so its no tuesday 1 week later and still no email about my refund. So if you are holding out for email don't hold your breath.
|
|
deborah sullivan
January 26, 2009
sent product without my permission
I agreed to pay the shipping for one bottle of the acai berry superfood power. I just received two more bottles in the mail with out my permission. I want that bill taken off my credit card. I'm not a happy customer.
|
|
Ally
January 26, 2009
don't want anymore
I ordered the trial bottle for $4.95 plus S/H ...after about 1/2 the bottle I called to try to cancel anymore shipments but, there was so much background NOISE on their end and the person could hardly speak ENGLISH...SO I GOT NOWHERE...what can I do? I'll keep trying.
|
|
Annette Burgess
January 26, 2009
No return merchandise phone number
I have been trying to notify this company through the 2 toll free phone numbers that they provided.
866-938-4832; 866-950-6356 and both numbers are not working. I do not want to be charged for the item. It was supposed to be a trial then cancel item. But in trying to cancel there is no one to receive on their end, thus I anticipate them charging my account, which I think is deceiving and wrong.
|
|
Diane Menna
January 26, 2009
cancel order
This is not a valid website. it is impossible to to cancel an order. they are automatically charging my credit card without authorization. There is no phone number where you can reach them to cancel an order.
|
|
Catrina Jordan
January 26, 2009
unauthorized debit on account
email: kuteepi2000@yahoo.com
I have not authorized this company to debit my account twice for shipping fees. That's what they are doing.
Please help!
|
|
Roger
January 26, 2009
Unauthorized charges
Ordered the free samples and paid for the shipping as stated on web site.
No where did it say that they would be sending more and charging my visa for more that I did not order!! In trying to contact them some of the phone numbers were disconnected. Then when I did talk to someone that wasn't American they could not find my account. I have since called my bank and filed a fraud claim and canceled my visa. I suggest if you are in this same situation to do the same. Company's like this should be stopped. I bet they get a lot of poor people out there that are suckered in and don't know what to do.
|