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Dusty
January 3, 2009
Unauthorized charges
I ordered the Acai Berry and when I tried to cancel I had to try 4 or 5 different numbers. The numbers would answer and then immediately hang up. This went on for an hour or so and when I finally was put on hold I waited over 45 min for a live person to answer. When they finally answered I told the man I wanted to cancel and specifically asked if it would cancel everything. I asked this a few times. He said that it would cancel the Acai Berry and the PriceLimbo. I would have to get in touch with fit factory, which I did. I asked him at least 4-5 times if it did in fact cancel both and he said yes. I wanted to make sure that I wasn't misunderstanding. This was on October 28, 2008. I was just recently, on November 28 charged for the pricelimbo. This put my account in the negative and caused an overdraft fee. Pricelimbo agreed that it should have been canceled in Oct. and said that it was their fault but refuse to pay my overdraft fee to fix my account. If they wouldn't have deducted the $8.51 from the account then the overdraft charge would have never happened.
This is a complete scam. The terms say you have to cancel within 14 days after order not receipt of the product. Which I did not receive until 16 days after order. I did read the fine print and canceled within the alloted time. The fine print never said a word about pricelimbo or fit factory.
HUGE SCAM!!!
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Clare
January 3, 2009
Unauthorized billing
Have been trying to cancel this product for 2 months. Cannot get through to a live person on calls and most of the time, the line disconnects. I am still being charged on my account and have not yet stopped my card since I use it often for other products. This company has got to be stopped.
I only asked for the free sample and now I get this product every month and am being charged. I even sent back the rest of the product to the address and have not received any money back.
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scott
January 2, 2009
unauthorized charges
Same exact cenario as everyone else...I am canceling my checking account to get out of this.
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Cathy
January 2, 2009
Cancel
When I received the trail package, I returned it unopened the very next day. I included a note asking that no future shipments be made. They could not be reached by phone. Two weeks later, another shipment arrived and my account was charged. I called again, and was told that it was too late to cancel this shipment. The phone attendant was very rude!
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marzy55
January 2, 2009
Charging more than needed
You order a sample of acai berry for $1.95 and they don't send it to you but put a charge of $88.95 for a product you did not order or receive.
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Emma
January 2, 2009
Money taken from account
I phoned and cancelled my order for acai berry within the 14 day period but they have continued to send me the product and take a large amount of money from my account. I have phoned but the line was really bad and am not sure if they understood me I really need some help in stopping all of this, i cant afford it!
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michelle grobsmith
January 2, 2009
keep senfding and charging after canceled
I canceled my subscription to this product two months ago and am still receiving the product and being charged to my credit card. This is completely unacceptable.
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Emma
January 2, 2009
Money taken from account
Acai berry sent me there product even after i cancelled within 14 days and have continued to send it and take £59 from my account.
I phoned but the line was bad and i am in England which made it harder. There is no e-mail address to contcat Acai berry and I have no way to stop the money coming from my account.
can you help me?
Emma Scammell
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Althea
January 2, 2009
charged for other products
I ordered Acai berry on-line. This product does not work. However, I cancelled the ordered but 2 other charges appeared on my account. They claimed that I did not uncheck a box that was offerring free 7 day trial and charged my account for items I knew nothing about. These free offers are suppose to be on Acai berry website. I reordered again to see and of course, it is not there. I want my money back fron Fit factory and Primetime. There product is no use for me and I do not want it.
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Josie
January 1, 2009
unauthorized charge
I barely got my free trail and already they have entered a charge on my account for 87.13. Believe me I will contact whoever I have to in order to get these charges reversed. I have contacted my bank and they will be on the look-out for any charges that appear on my account. I will contact Oprah, the news media, television, radio, President elect Obama, you don't know me. I will contact however many people I have to in order to expose you. I had better get my money back and no more charges out of my account or you and the rest of the world will never stop hearing from me.
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