I ordered a trial of acai berry cleanse, my account should have been charged $3.95. After i received the product my account was chaged $87.13. The phone # of 866-870-0692 was never answered or there was a recording to leave your name and phone number. No one ever called me back. I found another phone # on the site where someone else has complained about the same thing. I called they said they would cancell my order and refund my money.
We will see in 5-7 days.

I had no ideal that they would sent out two bottles at $39.99 a piece charging my credit car $ 80.00. I called and cancelled because I had a reaction to the acai berry. When I told Adam the man I spoke with, He said it didin't matter because the could not refund the supplement. I ask to speak to someone over him and He said there ws no one that I had to complain on line. I feel this is a rip off and they should not be able to just bill your account and take money out when they choose to. Not only have I been charged the $80.00 I have to pay a over the limit fee on my charge card. I will never use this company or recommend it to anyone. I am writing a letter to my congress person and the better business burea to file a report against them. I am going to file a Police Report for them stealing money from my acct without my permission. With the state of the economy I am placed on a long term diet anyway, I dont need any help I can'nt buy food as it is and to have someone take what little money I have really burns me up. Where are the owners of this company at, why are they not reading all these complains, I am calling Ruth to the rescue, And Oprah since she recommended this mess, did she realize what type of company she was dealing with. They are a bunch of thiefs.
Signed Janet Dixon

I have tried to get a refund and cancel my subscription and the phone number provided on the bottle of the product and on the order form is a false number - it rings and then disconnects. There is no address on the order form and their website says that you have to call them to cancel the subscription.

Charged credit card without sending trial product, stating I didn't call within fourteen days after ordering. Then charged $89.31 for the next shipment which I never received. I stated I did not receive any product. They stated I still should have called within the fourteen days period whether or not I received the product. They will not credit my account for any charges even thou I have still not received anything.

unauthorized charge on my credit card

Complaint Rating:
I ordered these sample shipments:
1) ACAI BERRY--free, pay only $3.95 for shipment
2) TOTAL CLEANSE--free, pay only $5.95 for shipment
3) now i got charge 29.95 from fit factory company, what i know i will definily i will get my lawyer to take action about this flaud..
they stolen my money thet will paid for tha.