|
dtapia0710
December 10, 2008
unauthorized charge on my credit card
unauthorized charge on my credit card
Complaint Rating:
I ordered these sample shipments:
1) ACAI BERRY--free, pay only $3.95 for shipment
2) TOTAL CLEANSE--free, pay only $5.95 for shipment.
Both shipping charges have been posted on my credit card. I have gotten the free plase do something about this scam alot people losin money for this flaud. we need help ...
now i being charge $29.95 from "fit factory" i never agree to sing on with this company
|
|
|
BELL
December 9, 2008
Smam cannot cancel and carged $88.00
I also to have been scamed by this acai berry. I tried many times to cancel before my free trial was up. On many attempts it was a non working number. Then when I finally got threw I gave them my order # to cancel and they hung up on me. Then on another atempt I got threw again and I was told this was not the Acai Berry company although it was the same number I had called before. Then I finally got threw via chat on there web and was told it was cancelled. NOT ... have been charged $88, 00 on my credit card and didn't recieve any product. only solution is to cancel my credit card to avoid further charges and my bank is in the process of disputing this charge. WHAT A RIP OFF...
|
|
|
michelle lawrence
December 9, 2008
carn't cancel future payments
i bought the Acai berry trial suplement but i have tried to cancel my order and now i have noticed that they have taken 62.79 off my debit card and now i want to know how can i cancel my future orders when you carn't speak to anyone to cancel but they take the money anyway
|
|
|
Claire
December 9, 2008
Not a free trail
This is not a free trail. 15 days after you order they will charge your account $88. Their customer service phone number goes straight to a message, puts you on hold, then hangs up on you. So even if you wanted to you can't get your money back because they won't answer the phone. So frustrating.
|
|
|
sam
December 9, 2008
unknown withdraw
I ordered a FREE trial of Acai Berry pills and then i made sure to call and cancel anything for it. Then I checked my bank account and there was a withdraw for $79.00. That withdraw made my account go in the negative over $100.00. I try to call their number but it disconnects me every time. This is ridiculous!
|
|
|
dustmadmom
December 9, 2008
hard to contact
I too fell for this scam, my fault I did not read the fine print when I ordered the free trial but I was able to get the other shipments cancelled by waiting for an hour for the on line chat, recommend this way to contact them.
Still waiting to get a return authorization, since my stupid computer crashed while I was on hold.
|
|
|
Gina
December 9, 2008
Unauthorized Debit from Pay Pal Acct.
I purchased a free trial from there company I payed for shipping only. Whan I looked at my pay pal account they charged me for three transactions One was for a much higher prise I did not autherise that transaction. I want my money back. I need it. Whats up with them? How can I get it back?
|
|
|
Naomi Harris
December 8, 2008
supplements
I am so upset! I ordered a free trial offer for $3.95. I never tried the free trial offer. They charged my debit card without my permission. they charged me $87.00. I am so upset because I had my rent money in my account nad I am so afraid it will bounce and I will be charged NSF charges and returned check. I have ordered supplements on line before but, this has never happen. I will never order again unless I am familiar with the web site.
I am so disgusted! How could I be so stupid!
|
|
|
Marg
December 8, 2008
Unauthorized Charges
Below is my email to this company 12/8 and the resolution they felt was acceptable. Please be warned!!!
Please be advised I have spent over 45 minutes on the telephone trying to get my matter with your company resolved.
The facts are as follows:
* I placed an order on 11/13 for a 14 day FREE trial of your product, for which I paid the advertised price of $4.99.
* I received the order on 11/25 - shipped in a brown box with NO paperwork.
* I received my credit card statement today (12/8) and see where the authorized $4.99 was charged on 11/13 and an additional UNAUTHORIZED charge of $78.81 was charged to my account on 11/27.
I want this charge of $78.81 credited to my account. I did not order the product nor have I received it.
I spoke with Sean who transferred me to Sherry, because I could not understand him. Sherry transferred me to Angela because I could not understand her either she could only read what the script which was prompted on her computer and was not able to answer questions outside of the script. Angela and I spoke for a period of time. She asked I send the unused portion of the Trial product, I have paid for back and said I would receive a credit after it has been received.
I feel the is unacceptable as I will incur the cost of shipping back the product, I have paid for, via return receipt, in order to receive a credit for a product I did not order nor have I received. I am contacting my credit card company to alert them of this situation. I am contacting the Better Business Bureau to notify them of your business practice and I am posting this email on the Internet to warn others of your practices.
FYI..this company's customer service is clearly outsourced. They appear to be in Flordia, but returns are sent to Idaho.
I feel their practice of the trial period beginning with the order date is unethical, as it would be up to 14 days before you receive the product and then what happens. YOUR account is auto charged immediately.
|
|
|
Marcy
December 8, 2008
Taken money out of my account
You have taken money out of my account and I did not auth. it. You taken all the money in my account. I WANT MY MONEY BACK. IF I DO NOT GET MY MONEY BACK I WILL BE GETTING IN TOUCH WITH A LAYWER.
|
