Acaiberry product was advertised for $0.99 only. Unbeknownst to me, there is membership fee associated with the free trail. Needless to say, membership was not canceled within 14days, my credit car was charged for $149.95. Very deceptive practice and terms & conditions were not provided at the time of the order.

Acai berry pure is refusing to give me a full refund on a product I ordered January 23rd 2010. They claim you need to cancel within 14 days of product order. I attempted to call on february 5th with no answer, I then called on february 6th-exactly 2 weeks after the initial order and they claim I am not eligible for a full refund. They claim I am past the 14 days-which I am not. I repeatedly tried to explain to them I was within the time frame with no results. Per the shipping label the product was not shipped until the 26th and I did not receive it until February 1st.

They claim I need to request a refund from the day I ordered the product-they didn't ship it until 3 days later-shipping took 5-6 days, so customers have a minimal amt of time to refund. Regardless, I called within the alotted time frame that I was supposed to. I talked to a manager and she was not helpful. She referred me to you. I feel this is a scam and they are trying to get out of refunding my money that is rightfully mine. thank-you Jen Poyner

Jen Poyner
[email protected]
8154482531
1006 harmony avenue
mazon il 60444

In November, 2008 I stupidly signed up to receive a *free trial* of Acai Berry Pure. I NEVER fall for these things but it was *risk free*. Within a month I still had not received my order but figured that it just didn't go through. About a week ago I over withdrew my bank account and had no idea why. I started looking through my statements... after several hours I found over $300.00 in unauthorized charges to my account. I began angrily calling these companies including www.fit-fac.com (1-866-407-1022) who had charged me $29.95 five times. They initially refused to refund me but when I finally was put through to a supervisor she agreed and I have received all of my money back from them. However, I also had 5 charges of $16.95 from a company called 'Prime Time Savings' (1-800-592-9617). They were rude and unhelpful but after battling it out with this woman for 10 minutes she finally agreed to refund me. That has not showed up on my account yet though.

Over the past week I have called this Acai Berry place (1-866-219-0082) over 20 times and gotten a different response from every person I have talked to. I cannot even get them to give me a valid website to look at. They gave me this www.secureeasypay.com but it does not work -- apparently it is 'under construction'. When I called them back and asked for the name of the company they said they could not varify that information. For real???? I asked for a mailing address and for security purposes they could not tell me that either. What on earth is this company? Someone needs to do something!

I told them that I refused the package from the postal service and that it was returned to their warehouse. I gave them the tracking number but they keep telling me that it has not yet been entered into their data base and they cannot issue a refund until it is. They charged me $89.31 for this bogus product plus another $8.51 twice for absolutely nothing. AND, they gave my credit card information to three other companies who have charged me for their 'services' (including a personal online trainer) for the past 4 months. In the two dozen times that I have called Acai Berry I am told every time that their supervisor is busy with another customer, in a meeting, on another call, etc. When I say I will wait I'm either hung up on, i.e. disconnected, or sit on hold for 20 minutes before I hang up. I have canceled my card because I know they will keep charging me otherwise.

Please, if anyone has any information for me about this company it would be greatly appreciated. I would like to see them go down hard in a lawsuit and I am willing to help anyone build a case against them. This has been so frustrating and ridiculous I cannot even believe it. I am so sorry for everyone else who has had to deal with this company. Good luck to you all.