The web site offered a free 14 day trial priced at $14.95 the product was never delivered. So there was no trial period.
The first product was deliverd two weeks after the order and the second product the next month.
My credit card was billed twice in the same 14 day billing period.
It appears that the two week billings were made in that manner instead of monthly to produce the maximum amount of charges to my credit card on one bill before the billing would be detected and disputed.
The essence of customer service conversation:
I called customer service on Jun 26, 2009 at 9:19am Hawaiii time to cancel and get a refund. An east Indian who said his name is "John" answered. John said he was "the product representive". He refused to credit back my card upon return of the products. He offered a $30.00 discount instead.
I told him that was not acceptable and that I had not received the trial product, therefor the contract had been voided.
Also the delivery package did not contain an invoice with the price of the product and I considered that this is a diliberatly deceptive practice. Therefor I was shocked when both of the charges appeared on one credit card statement within a two week period. I informed John that I had NOT opened the products and would mail them back to the company for a refund to my credit card.
I reinterated my request and opions several times. John keep repeting his answers refusing to honor the refunds.
I have canceled my credit card to protect myself from any more fraud.