I didn't get a warning that my trial period is up. Instead they took my money without making any attempt to give me the option of discontinuing their product. I have contacted them twice in the past 20 days. Both time's I was told I would receive a refund within a certain time frame. That has not happened. I am going to file a lawsuit against them within a couple of days.

I've had the same experience, as others, with this company. Unfortunately, I ordered the product right before the holidays, so it took a long time to get to me. I actually received the product 4 days before the 15 day trial period was over. I didn't even have the opportunity to open the bottle when I noticed the charge. I did use my debit card for this purchase, so I "hot carded" the number to prevent any further charges from this company. I was able to call 866-938-4832 and spoke with a rep that didn't speak English very well...she just kept telling me the policy until I asked to speak to her supervisor, 3 times, then she hung up on me. I hit redial and spoke with another rep who only told me their policy, twice, then gave me an RMA # for my return. I received a confirmation email the day I cnacelled. However, after reading these complaints, I am filing a fraud dispute with my bank in hopes of receiving a refund. The most embarrassing thing about this is...I work for the bank! :(

Ordered the free trial for 5.95, they charged me later the full price for the trial bottle out of my checking account, Then they sent me another bottle I sent it back, called them up, wanted my money credited to my account, they took money out for that bottle, still haven't received it, very bad business practices. Will never order anything from them again. Actually the free trail wasn't free at all!

DO NOT!! I REPEAT DO NOT ORDER ACAI BERRY SUPREME DIET SUPPLEMENT!!! THEIR WEBSITE IS INCREDIBLY DECEIVING. THEY TELL YOU THAT YOU WILL BE PAYING $5.95 FEE FOR A SAMPLE BOTTLE. HOWEVER, PLEASE, BE SURE TO READ THE FINE PRINT. IF YOU DO NOT CANCEL YOUR ORDER WITHIN 14 DAYS OF ORDERING THE PRODUCT, YOU WILL BE BILLED AN EXTRA $89 THAT IS NON-REFUNDABLE. THE INTERESTING THING ABOUT THIS IS THAT YOU DON’T EVEN RECEIVE THE PRODUCT BEFORE THE TWO WEEK TIME FRAME. AND THE COMPANY DOES NOT PROVIDE YOU ANY CONTACT INFORMATION IN WHICH YOU CAN REACH THEM TO CANCEL -I HAD TO GET THE PHONE NUMBER FROM MY BANK.

Please take into consideration all of the complaints you're reading about Acai Berry Supreme. There is something suspicious about this company. If you'll notice all of the complaints are nearly the same.

I noticed a red flag when I was ordering the product. Prior to the order being completed there was a site that came up for a free trial for another product. Unfortuately I don't recall the name of it. It had something to do with buying products at a discounted price online. Agreeing to accept the offer was the only way to complete the order for Acai Berry Supreme. There was no option to decline the offer. I tried to go back and stop the order. I thought it did not go through because I didn't complete the entire process. It wasn't until I checked my email that I learned that the order did go through; I received an email from them saying my order was in process.

I decided to call (800) 787-1219 to cancel my order as soon as they opened. To my surprise someone did answer within five minutes. I wanted to make sure that I keep a record of the necessary information related to my request to cancel my order so I started asking various questions, including the customer representatives first and last name or their employee number (usually a customer services representative will give you one or the other). She would only tell me that her first name is "Jen" and they are not allowed to give out their employee number. All of sudden, she started talking over me, reading a script about calling a 800 number and abruptly hung up in my face.

I called back and spoke to someone else who was able to tell me the exact same cancellation confirmation number for my account as "Jen." She would not give me any information related to the other company stating that she can only give information related to my account with Acai Berry Supreme. With that said, I will be calling my bank to cancel the credit card I used to order this product. I have a haunch that it is highly likely that sometime or another I will be billed from this other company.

Another frustrating experience was the language barrier with the customer services representatives. As with many companies their customer services representatives are in another country and they do not speak English clearly.