http://intmark1-acai.ebizprogram.com/cpage.aspx?name=contact

WANTED TO LET EVERYONE KNOW THAT I AGREE THAT YOU CANNOT GET THROUGH TO THESE PEOPLE ON THE PHONE BUT I INTSERTED THE LINK ABOVE FOR THERE ONLINE HELP. I WAS ABLE TO CANCEL MY ORDER AND GET A CONFIRMATION NUMBER AS WELL AS THE TRANSCRIPT OF ME CANCELLING THE ORDER. PLEASE TRY THIS IS YOU ARE HAVING ISSUES GETTING THROUGH IT MIGHT HELP ALL OF YOU. THANK YOU AND GOOD LUCK

I submitted a complaint on here "Cannot cancel my acai berry subscription" and at the end of my complaint, I said I was going to write how I was able to cancel it in capital letter if I succeeded so here it is.

I WROTE THAT WHEN I CALLED 1-866-938-4832, IT KEPT SAYING "ALL CURCUITS ARE BUSY" BUT I GOT THROUGH!!! THE BEST TIME TO CALL IS RIGHT AS THEIR BUSINESS HOURS START BUT REMEMBER THEY ARE ON EASTERN TIME. I TALKED TO A WOMAN NAMED ALICE AND SHE TOLD ME IT WAS CANCELLED.

They say that you will be getting a confirmation email with your cancellation number(s) but I still haven't recieved it yet. GET YOUR CANCELLATION NUMBERS OVER THE PHONE EVEN IF THEY SAY YOU WILL GET AN EMAIL. LIKE I SAID, I HAVEN'T RECIEVED IT YET.

After you cancel it, keep an eye on your credit card or debit card that you charged it to just to make sure it went through.

TRUST ME, I WAS ABLE TO GET THROUGH AND I SAID THAT I WOULD WRITE BACK ON HERE TO TELL EVERYONE HOW I DID IT. DON'T GIVE UP ON THAT NUMBER. JUST HIT END AND SEND, KEEP CALLING BACK TO BACK UNTIL YOU GET THROUGH!!! IT REALLY DOES WORK!!!

My wife, who often orders health supplements on the internet, received an unsolicited free sample. She discovered our checking account had been charged $88.62 even though she has never dealt with this company. I believe someone from another company is perpetrating this scam. A comment from someone purporting to represent the company has been posted after each of the complaints on this site. However, the comment, that I am copying into this complaint, doesn't explain how people who received unsolicited samples had unauthorized charges made to their debit or credit cards or bank accouunts. I would not contact the web site listed because it is prob ably another scam. Accordingly I will remove it from my post. If someone truly represents this company than that person should identify themselves in the comment they have posted.

Someone claiming to represent the company posted this e-mail

We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website available 24/7/365 a week, for more information.

I have been charged twice in 2 days for the same product. I am going to the bank tomorrow to cancel my debit card since I cant get anyone to answer my phone calls. I have 3 numbers and I cant get an answer from one.

This was very misleading, the customer service ph does not work so you can not cancel your order in time to avoid the outragous charge for the free trail after 15 days, they hit your account for another $88.00 after the $9.95 for the shipping of the free trial bottle. This is a scam.