Acai Berry Tropic is a scam. Keep far away from them. I ordered my product on 9/22/09 and as of 10/14/09 I had not receieved anything. In between that time frame I tried numerous times to contact there customer sercvice but I could never get through. This might be becasue they think if get tired of holding long enough you will hang up. At one point I actually got through, only to be told that there was nothing they could do for me and I needed to call there shipping department. Well I tried that and the person who answered in shipping was very quick to say that they were backed up and I will be recieving my order by the end of 10/9/09. Seeing how they cannot start the trial period until they have actually shipped the product I decided to give them a few more days. Well the end of 10/09 came around and nothing. After a very, very long wait on the phone I was able to speak to a customer service rep with whom I cancelled my order (keep in mind I still never received anything from them) Well a few days later they charged my account the 88.64. Again I began calling, and yes after a 30 min then 1 hour wait I did hang up. I am still out the 88.64 which they took from my account. I am actually on the phone going on 45 min waiting as I write this. Anyone who reads this do not order anything from them. This sounds like a scam that is being done in a basement apartment in some dark alley. The trick is to delay shipping your order so their trial period expires, even though they are not suppose to begin counting down until they ship your order. Then the second part of the scam is to never answer the phones. there for you are stuck with a product, if they ever do send it out) which you most likely never received and also having larceny committed against you account. I have filed a complaint with my states attorney general and I recommend if you having trouble with them you do the same. By conducting a scam across state lines it becomes a federal offense.

Kenny

I have been trying to cancel this "Free Trial" for 4 days now and no response! The telephone number listed on my bank records is disconnected and the toll free customer service line is "Experiencing Difficulties" and says to try my call again tomorrow. Tomorrow may be too late! If they charge my account I am going to be overdrawn and very angry! Isn't there anything we as consumers can do to stop companies like this from ripping us off?!?!

I recently am having a bad experience with Acai Berry Tropic. I ordered the free trial on September 8 and didn't receive my bottle until September 19 which was on a Saturday. I called them on the 21 to cancel my account and was told that since the bottle was shipped late I wouldn't receive any charges if I returned the bottle. I sent the bottle back on the same day with 2-day priority mail. On September 23, I received a charge of $88.64 on my account. When I contacted the company they told me I had to e-mail the billing department for my refund because they do not have access to a phone. This is extremely convenient. They said that it would take 7 to 14 days after they receive comfirmation that the bottle has been returned. It is now September 30 and I havn't heard a word from them. I have talked to several people at their Customer Service and I keep getting the same run around. Under their terms and condition, you have to return the bottle within the 14 day free trial period. I didn't receive my bottle until the 19th, 11 days after I ordered it and that was on a Saturday. The shipping papers included with the bottle said that it was shipped on the 9th. This practice is completely unethical and is simply a way for them to get roughly $89 from cutomers. I will continue to try and get my money back but so far I am getting no where. I have seen several complaints similar to mine.

I sent an email to [email protected] on September 9th 2009 requesting that they cancel my order & take no further monies out of my account. However on September 18th 2009 they again took money out of my account in the amount of $88.64. And I have not received any product for this withdraw. I have tried numerous times on or before September 9th 2009 and now to contact them @ the customer service # 1-888-947-8745 and this just rings for a while & then hangs up. I have sent another email requesting them to take me off the mailing list, cancel any futher shipments and to take no further monies out of my account.

Kelly

Freaken Acai Berry Tropic so annoying do they not EVER reply to their customers when they send them emails?? I DO NOT want this "free trial" anymore it's so lame if this site was only to scam people why do they allow them to advertise this online? But anyways after I read complaints about this product I certainly do not want it either. How can you prevent them from taking money out of your bank account? Is it best to just cancel my account and get a new one? Or what? I know that I'm NOT enjoying having to check up on my bank account everyday to see if they're going to scam me.