I received my "two week" free trial about 10 days ago. Very disappointed in the product. No boost in energy, no hint of weight loss. I read all the complaints on this website and was afraid I was out all of my money. Checking my cc statement, I called the number listed on the charge and was connected to someone within a couple of minutes! She said I would be billed for the first month's supply because I had received it (so much for the free trial!).
To return and get a refund of the "unused portion" of the original shipment, she was kind to give me the address to send it to AND said to make sure I included IN the package my written reason for the return, my ORDER NUMBER, and the unused portion of the bottle I had received. ALSO she said to make sure I put my ORDER NUMBER on the outside of the package to help insure it was applied to the correct account. When I received my "free trial", it came in an envelope with no correspondence at all. I explained that there was no paperwork in the shipment that had my order number on it, and I didn't know if I still had the envelope, so she dilly-dallied around a little bit and easily came up with my order number (don't let them play dumb). She also said to make sure I insured the package ($100) and had a tracking number on it.
I should see a credit on my cc statement within two weeks of returning, but will only be for the unused portion of the "free trial". It is a scam. But I'm hoping that I will get back at least some of it. If not, my cc company said I should start a dispute form immediately. Here's to hoping it all turns out "OK"!
DON'T ORDER IT!!! Hope this helps out some of the rest of you.

I took the bait and oh what a mess. I thought sure I will try this free offer. Then my credit card company calls about suspicous charges on my charge card. They denied the charges but they were all stemming from this stupid acai burn trial. Now I have to go through the whole fraud thing fixing this. My credit card was canx and I still had to insure and send back the stupid unused pills. Of which haven't helped me lose 1 pound in two weeks. Stay away look at a local store if you want to find something but stay away from this company. All this has done is cause a headache and lots of phone calls. They should tie themself to being seen on Oprah. Some woman in Denver said she saw something like this on Oprah. Stay away!!!

I ordered for the trial offer of 4.95 and have now discovered that this company doesn't tell you or make you aware of their scam, they then access your credit card and charge you for anotther 90 day supply, which will continue until you stop it. I just learned this today. Hopefully I stopped it in time and they will discontinue their fraudulent practices.
This company should be put out of business. Oprah, Rachel Ray, Dr. Oz, Dr Perricone should sue them for misleading people into thinking that this product is endorsed by them.

Similiar to previous posts - signed up for a $4.95 trial, never got any email confirmation with terms, and then found another $4.95 webaccess charge, a $1.00 processing fee charge, and a $59.95 charge from AcaiBurn.
Seems difficult to resolve - wish I had checked out this site before ordering.
(Also, the product did not work for me - unable to take it and threw it away.)

My co-worker and I ordered around mid-Januaray. To our surprise we never receieved the order. We called to cancel. Supposedly they will not charge us. After reading all your comments I am skeptical on that promise. This is a phony site: www.acaiburn.com. They even use Oprah, Dr. Ozz, Dr. Perricone and Angelina Jolie to "sell." For anyone who is thinking of purchasing thru ACAI BURN please do not. They are liars.