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L Allan
August 5, 2009
Contact Nmbers that work!!!
CONTACT NUMBERS THAT WORK ( Hopefully!!!)
To cancel your subscription with
ACAIBURN (001) 866 989 8945
COMPREHENSIVE WEIGHT LOSS PROGRAM 0800 047 0192 OR (001) 800 989 5907
INSIDER SECRETS 0808 120 2346
If you order a TRIAL from Acai burn you will automatically be linked with these other companies (apparently its in their T&C's but Im not convinced its there). So you WILL need to cancel with these other companies or money will keep on being denited from your account.
All the representives were very helpfull. They would not give me a refund on previous payments but assured me NO MORE will be taken from now on. Which I will keep my eye on from now on. As I understand if this keeps happening you need to report fraudulant payment with your bank.
I hope this was helpful and if anyone has more knowledge or info please comment below.
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L Allan
August 5, 2009
Payments
Hello,
I am having payments taken by direct debit without my authorisation. As I understood I ordered a FREE TRIAL of Acai burn and I was to pay for shipping charges only. I have since had TWO payments taken from my bank account without my consent. I NO LONGER wish to purchase anymore of this product and I DO NOT wish to be a member of this product. I cant seem to find anywhere that I can remove myself from an account. I have also tried to ring a customer service that I found but it will not connect. I wish for a full refund and confirmation of this refund.
Please Help.
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fet up
August 4, 2009
unauthorized charges
I ordered this so called " free trial" and when i got it, i immediately sent it back with a confirmation number/tracking number. 3 weeks later they charged my account and said they never received the bottle. they are Scam artists !! when i asked for my money back, she said" you'll have to file a claim with the post office. But it's not my fault they lost it so you're going to take my money? " Losers they should be ashamed of themselves, how can they go to bed at night and sleep knowing they are ripping people off!!~ that is a lot of bad Karma on them!
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Kathryn Duffy
August 1, 2009
Still Billing after cancellation
I cancelled, in accordance with the 60day satisfaction, in May 2009 and sent back the full size product to the return address. 2 months later I am still being billed and they have received my cancellation as they are not sending the product. I would like a full refund of £74.86 UK Sterling to the account. I am also making a complaint to the UK trading standards.
My previous order number was 138963.
My e-mail address is [email protected].
Thank you.
Kathryn Duffy |
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quinnjm
July 31, 2009
ONLY ORDERED TRAIL ....
Only ordered the trial sample bottle, NOTHING else, much to my surprise, I find that I have been charged $58.76 twice. I did not agree to any of this. Today I called and spoke with a rep from their company, and Was told I had to send the trial bottle back at my expence, after receiving this, then they would credit my card for the amount taken. I will let all know if this happens, if not I'll go to the BBB, see if they can help.
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windy56
July 31, 2009
No place to order in Canada
I am extremly upset that I have to pay for my order in U>S> funds and the product comes from Canada. It is produced in Alberta but in order to get another order you have to order from the U.S. This is a rip off and it should be stopped. I don't have a company or a web site and this will not be answered.
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AriesProductions
July 30, 2009
bait & switch
WHAT THEY DON'T TELL YOU... you HAVE TO RETURN THE PRODUCT WITHIN 15 DAYS... not just call to cancel. I called to cancel and only through asking several times did it come out that I had to actually send the remainder back to them BEFORE my 15 days were up - EVEN THOUGH THEIR AUTOMATED GREETING ASKS YOU TO GIVE YOUR REMAINDER TO A FRIEND if you are not going to use it yourself... do that, and you'll be charged over $50 for the supposedly free trial (which, on the phone, they say is not FREE, but is only a RISK free trial !!).
It's worth the $15 I'm going to spend on sending this stuff back COURIER to ensure it gets there by the deadline they confirmed on the phone!!
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ashley wotherspoon
July 30, 2009
repeat order
i would not like to receive any more of the acai burn or your colon clenser, i will be making my bank aware that i do not want any money taken out my bank for these items
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CVatlanta
July 24, 2009
Order Process/Unauthorized Charges
I ordered the "free" trial of Acai Burn. 30 days later I was billed 58.XX for the product.
When you place an order for Acai Burn they also sign you up for Insider Secrets, which is an online newsletter, for $3.24 a month. I never received a link or any informatin for this online newsletter. I had to call and cancel, after they charged my account. The wouldn't refund the money. The number to call and cancel Insider secrets is 866.989.2685.
You'll also be signed up for Comprehensive Weight Loss, which I'm not even sure what this is supposed to be an online site or whatever. You'll be charged $7.XX. The number to cancel is 866.989.8944. They did refund my charges.
When I called Acai Burn about these other charges they advised me it was my responsibility because it was in the terms and conditions. So BEWARE of these additional charges that will show up.
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Cheryl Parsons
July 21, 2009
Taking money not authorised
These people said they you could do a free trial for just postage and packing the goods made me very ill were returned to sender who has continued to take unauthorised sums of money from my account to date over £100, when my credit card notified me I tried to contact them but to no avail. I have had to stop all non pin access to my credit card. These people have put me to a major inconvenience.
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