Hi, when I realised that this company had scammed me for £65.00, I thought I was the only person. My teenager told me 'you should always read the terms and conditions' and for me to enter 'Get Slim Package scam' into the search bar. Boy was I shocked, how the hell do these people get away with this. Credit Card companies don't help, mine told me - even if I cancel my credit card this wouldn't stop this company applying for payments. So I called 877-213-1449 played heck with this customer service advisor and told her I thought I was only paying shipping charges for the free Acai Capsules, but she kept on repeating over and over ' that I was not paying for the product, I was paying for the Digital/ Diet Tracker plan and the charges/cancellation period (3 days) are stated in the terms and conditions' I think she was on auto pilot. When I told her I wanted to complain and who to write to, she said I would have to email [email protected] - emailed them several times, still waiting for a reply.

I got in touch with my 'credit card dispute payments department' and they advised me that they couldn't do anything about the payment already taken but if Better Health (ENERGY SHOP) were to apply for another payment that I should get back in touch with them and then they will dispute the payment. What a load of crap, I've been with this bank for nearly 14 years.

After reading most of the complaints here, I just rang Better Health again. Got through to 'Randy' I told her that I wasn't happy with the whole scam and to confirm that my ' Get Slim Package' had been cancelled. Randy advised me that they don't send confirmation emails but she can give me a cancellation code. So I took the cancellation code and' she' advised me that it has been cancelled and there would be no further charges made. telephone 877-213-1449 (001 from uk)

This will do for me, though it's not quite 30 days since the first payment was taken so I might be back here again.

I can't believe that at the ripe old age of 41 I could be scammed like this. Hope you guys have better luck and get your money back. I totally understand how you must be feeling, I feel 51 right now.

This company claims to have a 'free' trial with a three day cooling off period. When i couldn't contact the company by phone on saturday or sunday as they only operate monday to friday i sent them three emails on their 'contact us' address informing them that i did not want their 12 month subscription attached to the 'free' trial. But after finally getting through to them i have been told my three day cooling off period finished yesterday and as they have no communication from me they couldn't cancel the order. The money has come out of my account before the three day cooling off period finished and now i'm being told that i can't get a refund! I have copies of my emails date and time sent but apparently this isn't COMMUNICATION????????