Hello All, I have also fallen victim to this STUPID company and the scam. I did actually cancel my order via a telephone call but they said I didn't so I was charged for an additional order (I never got the original or the second shipment) go figure. I did however contact Visa and they are helping me and I have been able to get all the charges except the first two shipments credited back to me AND Visa is conducting an investigation. I strongly urge each of you to do what I have done and we together can crush this company. First you have to send a written cancellation to the company the email address is [email protected] and contact your credit card company and send them the copy of cancellation; the company will cancel the main subscription but you have to advise them that you are cancelling the website usage fees as well. There is a parent company and about 6 companies under it which Acai Optimum is one. Here is contact information Acai Optimum Customer Care Support 1-877-825-1528 or email [email protected] Here is other contact information as per their website : You Can Contact us at 1-866-491-0259. Or By Email at [email protected] PLEASE NOTE THAT WE ARE ONLY A REVIEW SITE - IF YOU ARE CALLING TO CANCEL YOU MUST CONTACT THE MANUFACTURER DIRECTLY BY VISITING WWW.ABERRYCS.COM THANK YOU
Good Luck and have Faith - we can fix this.
from a Canadian consumer that won't take crap!
bownose
Ontario, Canada