I ordered the product on the 16/02/2009 but when i got my confirmaburn.comtion e-mail i had been charged $24.95 instead of $4.95, so i contacted Mastercard to see if i could stop the transaction which they told me i couldn't, they advised me to contact the company to cancel which i did by e-mail to
[email protected]
Please can you exsplain why i am being charged $24.99 for the free trial when you website is showing $5.95 if the charge is $24.99 can you please cancell my free trial .I have spoken to Halifax Mastercard and they have said if i cant resolve this with you they will.
Regards
Acai Burn
This product is, hands down, the best acai berry product that we have tested. It was recommended by Dr Perricone on Fox News during his segment on Superfoods. This product was the most effective one we have tested mostly due to the fact that it contains green tea extract which means its effects are doubled.
All of the people who tested the product reported a lift in their overall energy levels only 3 days after they started taking it. Everyone also report their appetit has decreased and they were eating less and after only 7 days everyone lost a large amount of weight. As you can see these are the desired results and they met & exceeded our expectations.
Free Trial Available. Pay Only $5.95 shipping - Limited Time Offer!
Greatly encourages weight loss
Boosts metabolism and increases energy levels
Reduces constipation, gas, bloating & fatigue
--------------------------------------------------------------------------------
From: acaiburn.com <
[email protected]>
To: @yahoo.co.uk
Sent: Monday, 16 February, 2009 12:51:32
Subject: Your AcaiBurn Receipt
Order Confirmation
Thank you for your order! You will have 2 full weeks after you receive your supply to evaluate the product and see the results for yourself before you are ever billed. If you’re still not sure after that, you are still fully covered by our 60-Day Full Money Back Guarantee (which doesn’t start until after the 2 full weeks).
Date/Time:02/16/2009 06:51 AM Order ID: (Please write this number down!): i have taken my details out!!!
Shipped to:
Manchester GB
0161
@yahoo.co.uk
Summary of today’s charges:
Item Description Price Quantity Subtotal
AcaiBurn Capsules FREE 1 FREE
Free Trial 30-day Supply
Subtotal $0.00
Shipping & Handling $24.95
Priority Upsell $0.00
Grand Total $24.95
Your Shipment is estimated to arrive within 4-7 business days.
Terms & Conditions: (these terms/conditions only apply to the free trial) Start your trial now to receive a full month supply of AcaiBurn, You will have fourteen full days after you receive your trial to evaluate and see the results for yourself. If you enjoy AcaiBurn, simply do nothing. You will be billed the discounted price of only fifty nine ninety five at the end of your fourteen day trial period (this is a savings of 25% off the retail price, and is only available for those who secure their trial today). You are still receiving this trial 100% risk free because if, for ANY reason, you decide that AcaiBurn is not for you, simply call 866-449-5567 and return the remaining supply (all shipping fees non-refundable). We must receive the package back at our facilities to avoid the charge, which is fully refundable for 60 days. You also get the Insider Secrets Expert Tips Package and the Comprehensive Weight Loss eBook Package that come with a seven day and twenty eight day trial period so that you can put the diet expert’s extensive knowledge into practice for yourself. You’re billed only four dollars ninety five cents and six dollars ninety five cents monthly for as long as your unique All-Access passes remain active. Cancellation is hassle-free and immediate whenever you wish. (All necessary cancellation information is provided when you claim your AcaiBurn System today before it is released for others to claim). Any charge is made through the same account. This also entitles you to priority placement for each seasons limited supply (we ship you a fresh, three month supply every ninety days, even before we make new shipments available to the general public), all for the locked in, guaranteed low price of only $2 a day billed conveniently as fifty nine dollars ninety five cents a month with FREE shipping (this 25% discount will stay available to you for as long as you choose to stay in the program, even when the retail prices go up).
Order Information
Insider Secrets To Weight Loss
Member Login: http://www.insidersecretstips.com
Username: ac
Password: wy
Comprehensive Weight Loss E-book Package
Member Login: http://www.weightlossebookmembership.com
Username: ac
Password: ewt
I was waiting for them to contact me back, they never did !!!
I went on the live help last night as i had a toncillectomy last tuesday the 24/02/2009 due to a cyst on my right toncil, this is what happend _______________
The following is a record of your online chat.
General Info
Chat start time Mar 2, 2009 4:34:25 PM EST
Chat end time Mar 2, 2009 5:06:20 PM EST
Duration (actual chatting time) 00:31:54
Operator Oscar
Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Oscar'
Oscar: Welcome to Acai Burn, I hope you have had a great day so far. I am happy to assist you with any questions you might have regarding the product, which has helped countless people around the globe.
ME: Hi I have recieved an email today that i hadnt finished my order but i did my order number is 1004 could you please tell me when it was despatch
Oscar: Please wait for few moments, while I locate your transaction.
ME: ok
Oscar: I can see a paid order under your name and e-mail id. No, need to worry your order has been placed successfully.
Oscar: Your product has been already shipped on (2/23/2009).
Oscar: Orders placed in the United States will ship immediately and arrive in only 5-7 business days. International orders may take 1-3 weeks, depending how far the package has to go.
ME: when was it posted out
Oscar: Your product has been already shipped on (2/23/2009). ME: so i plased the order on the 16/2/2009 and it wasnt shipped until 7days later
Oscar: Your product was reshipped to you.
ME: re shipped ?
Oscar: Yes.
ME: y re shipped
Oscar: Because the original shipment was lost.
ME: how?
Oscar: We do not have those details with us.
ME: well why wasnt i informed
Oscar: The shipping department could not ship the product first due to the lost so they had reshipped the product to you on 2/23/2009 and you will be receiving it soon.
ME: y was i charged £24.95
Oscar: I would like to inform you that we ship international shipments via best shipping method which is much expensive. In order to secure your shipment and our authentic acai burn pills we charge an extra $ 20 for international orders. I
ME: well i will be sending them back as i sendt you an email re the charge and told you to cancell my order
Oscar: You have been removed from the auto ship program and you will not be receiving any further shipments. As per the Terms and Conditions you agreed to before placing your order, your card will be charged the discounted rate of $59.95 for the first shipment of the amazing acai burn product after the completion of the trial period.
Oscar: Your cancellation # is
Oscar: 267238658
Oscar: You will not be charged the $59.95 for the free trial if we receive the product back before the 14 days trial period is over. If the package arrives after that, then you will be refunded.
Oscar: Please return the portions of Acai Burn Pills you wish to be refunded for to:
Acai Burn
PO Box 10233
Des Moines, IA 50381
Please send package back either UPS, FedEx, or if you prefer to ship via USPS, please ask for "Delivery Confirmation". You will be provided with a tracking code - it is very important to PLEASE KEEP THIS TRACKING CODE.
Refunds are processed every two weeks; you will receive an email from us immediately after we have refunded you. Please include correspondence in the package with your reason for return and write your RMA (Return Merchandize Authorization) number CLEARLY on the outside of the package so that we can identify it as yours, which is:
Oscar: 1004
ME: i will blogge this on the internet for other people to be aware of how you do buisness
info: Your chat transcript will be sent to yahoo.co.uk at the end of your chat.
Oscar: Please review the Terms and Conditions which you had indicated that you had read and agreed to before placing your order:
Oscar: http://acaiburn.com/terms.php
Oscar: I apologize, but everything is clearly stated in our terms & conditions.
ME: well if i dont take delivery it will go back to you
ME: i spoke to my card provider and they told me to send all corrospondece to them and that they would deal with it
Oscar: You have to send back the package which you will receive to above given address if you won't wish to get charged.
ME: well it states from our post office that if it hasnt been picked up in a week it will be sendt back to where it came from
Oscar: ok
Oscar: You will not be charged the $59.95 for the free trial if we receive the product back before the 14 days trial period is over. If the package arrives after that, then you will be refunded.
ME: when i sendt the email re my order as i wasnt happy regarding the charge of £24.95 i did it through this as it said you would recieve it as soon as the office opened and it was within 1-2 hours of placing the order
ME: sorry no it was through email
ME: please can you give me your email and i will forward it to you
Oscar: Our e-mail address is
[email protected]
ME: that was the email i sendt it to
THEN I WAS CUT OFF BUT I COPY AND PASTED THE WHOLE CONVERSATION AND PRINTED IT AS WELL THIS IS WHAT I SAID AFTER I WAS CUT OFF WHICH I DIDN'T KNOW UNTIL I LOOKED IN MY MAIL AS I HAD CLICKED TO HAVE THE CONVERSATION MAILED TO ME WHICH IT SAID IT WOULD BE WHEN FINISHED ME : that was the email i sendt it to
ME: Please can you exsplain why i am being charged $24.99 for the free trial when you website is showing $5.95 if the charge is $24.99 can you please cancell my free trial .I have spoken to Halifax Mastercard and they have said if i cant resolve this with you they will. Regards ME Acai BurnThis product is, hands down, the best acai berry product that we have tested. It was recommended by Dr Perricone on Fox News during his segment on Superfoods. This product was the most effective one we have tested mostly due to the fact that it contains green tea extract which means its effects are doubled. All of the people who tested the product reported a lift in their overall energy levels only 3 days after they started taking it. Everyone also report their appetit has decreased and they were eating less and after only 7 days everyone lost a large amount of weight. As you can see these are the desired results and they met & exceeded our expectations. Free Trial Available. Pay Only $5.95 shipping - Limited Time Offer! Greatly encourages weight loss Boosts metabolism and increases energy levels Reduces constipation, gas, bloating & fatigue Re: Your AcaiBurn Receipt ME <@yahoo.co.uk> ViewMonday, 16 February, 2009 13:09:04To:
[email protected]: Find:
ME: as you can see here i am being truthful
ME: hello are you there
ME: hello
ME: i dont want the order as i said in the above email
ME: i will stay on until you sort my problem out
ME: hello i have forwarded my origional email from the 16/02/2009 to
[email protected] and asked them to give it to Oscar at live help
ME: it is now 22.26pm can you please respond to me
ME: hello are you looking in to my email? its now 22.32pm
then i closed chat!!!
I then went back in to Live Chat and was connected to Rosie, she cut me off straigh away as i never recieved chat transcript i then closed chat with her and opened chat again and it was Oscar again!!! this is what the conversation was
Transcript of your chat mark <
[email protected]> AddMonday, 2 March, 2009 23:23:32To: ME <@yahoo.co.uk>
Cc:
Find:
The following is a record of your online chat.
General Info
Chat start time Mar 2, 2009 6:17:32 PM EST
Chat end time Mar 2, 2009 6:23:32 PM EST
Duration (actual chatting time) 00:06:00
Operator Oscar
Chat Transcript
info: Please wait for a site operator to respond.
info: You are now chatting with 'Oscar'
Oscar: Welcome to Acai Burn, I hope you have had a great day so far. I am happy to assist you with any questions you might have regarding the product, which has helped countless people around the globe.
ME : Hi again did you recieve the email i forwarded to you
info: Your chat transcript will be sent to yahoo.co.uk at the end of your chat.
Oscar: The e-mail is replied by our e-mail department we are here on chat service, you will receive a reply from them within a few hours.
jette hirshals-Fleming: ok well can you thank Rosy for her reply
Oscar: Sure.
jette hirshals-Fleming: this was what i said after you cut me off
Oscar: I did not cut you off.
I then came out of chat as i wasn't getting anywhere with them.
I DIDNT RECIEVE ANY E-MAIL FROM THEM LAST NIGHT OR TODAY BRITISH TIME I DID FORWARD THE E-MAIL I HAD SENDT ON THE 16/02/2009 AS YOU CAN SEE
Re: Your AcaiBurn ReceiptJette Hirshals-Fleming <
[email protected]> ViewMonday, 2 March, 2009 22:18:57
Can you please pass this on to Oscar from live chat.
--------------------------------------------------------------------------------
From: ME<@yahoo.co.uk>
To:
[email protected]
Sent: Monday, 16 February, 2009 13:09:04
Subject: Re: Your AcaiBurn Receipt
Please can you exsplain why i am being charged $24.99 for the free trial when you website is showing $5.95 if the charge is $24.99 can you please cancell my free trial .I have spoken to Halifax Mastercard and they have said if i cant resolve this with you they will.
Regards ME
Acai Burn
This product is, hands down, the best acai berry product that we have tested. It was recommended by Dr Perricone on Fox News during his segment on Superfoods. This product was the most effective one we have tested mostly due to the fact that it contains green tea extract which means its effects are doubled.
All of the people who tested the product reported a lift in their overall energy levels only 3 days after they started taking it. Everyone also report their appetit has decreased and they were eating less and after only 7 days everyone lost a large amount of weight. As you can see these are the desired results and they met & exceeded our expectations.
Free Trial Available. Pay Only $5.95 shipping - Limited Time Offer!
Greatly encourages weight loss
Boosts metabolism and increases energy levels
Reduces constipation, gas, bloating & fatigue
--------------------------------------------------------------------------------
From: acaiburn.com <
[email protected]>
To: @yahoo.co.uk
Sent: Monday, 16 February, 2009 12:51:32
Subject: Your AcaiBurn Receipt
Order Confirmation
Thank you for your order! You will have 2 full weeks after you receive your supply to evaluate the product and see the results for yourself before you are ever billed. If you’re still not sure after that, you are still fully covered by our 60-Day Full Money Back Guarantee (which doesn’t start until after the 2 full weeks).
Date/Time:02/16/2009 06:51 AM Order ID: (Please write this number down!): 100439786
Shipped to:
Manchester, Lanch GB
@yahoo.co.uk
Summary of today’s charges:
Item Description Price Quantity Subtotal
AcaiBurn Capsules FREE 1 FREE
Free Trial 30-day Supply
Subtotal $0.00
Shipping & Handling $24.95
Priority Upsell $0.00
Grand Total $24.95
Your Shipment is estimated to arrive within 4-7 business days.
Terms & Conditions: (these terms/conditions only apply to the free trial) Start your trial now to receive a full month supply of AcaiBurn, You will have fourteen full days after you receive your trial to evaluate and see the results for yourself. If you enjoy AcaiBurn, simply do nothing. You will be billed the discounted price of only fifty nine ninety five at the end of your fourteen day trial period (this is a savings of 25% off the retail price, and is only available for those who secure their trial today). You are still receiving this trial 100% risk free because if, for ANY reason, you decide that AcaiBurn is not for you, simply call 866-449-5567 and return the remaining supply (all shipping fees non-refundable). We must receive the package back at our facilities to avoid the charge, which is fully refundable for 60 days. You also get the Insider Secrets Expert Tips Package and the Comprehensive Weight Loss eBook Package that come with a seven day and twenty eight day trial period so that you can put the diet expert’s extensive knowledge into practice for yourself. You’re billed only four dollars ninety five cents and six dollars ninety five cents monthly for as long as your unique All-Access passes remain active. Cancellation is hassle-free and immediate whenever you wish. (All necessary cancellation information is provided when you claim your AcaiBurn System today before it is released for others to claim). Any charge is made through the same account. This also entitles you to priority placement for each seasons limited supply (we ship you a fresh, three month supply every ninety days, even before we make new shipments available to the general public), all for the locked in, guaranteed low price of only $2 a day billed conveniently as fifty nine dollars ninety five cents a month with FREE shipping (this 25% discount will stay available to you for as long as you choose to stay in the program, even when the retail prices go up).
Order Information
Insider Secrets To Weight Loss
Member Login: http://www.insidersecretstips.com
Username: ac
Password: wy
Comprehensive Weight Loss E-book Package
Member Login: http://www.weightlossebookmembership.com
Username: ac
Password: ew
