For 8 months Acai-Pure has charged my bank account $44.90 per month totaling $359.20. None of these charges have been authorized. Initially, last November 2008, I ordered a free 30 day trial stating I would only be billed $4.95 for shipping & handling. I received the trial 3 weeks later, tried it, and it did nothing it purported to do. I never reordered. The next month my bank account was charged $44.90 and one week later another 30 supply arrived.

I phoned Acai-Pure's 888 number to get a return label and a refund. After I stated why I was calling I was put on hold for 23 minutes. When I called back a customer service rep placed me on hold for for over 30 minutes. On the third attempt I immediately asked for a supervisor. When I finally spoke with a woman stating she was the manager on duty I explained what was happening. She told me I had signed up for monthly deliveries and charges. I explained I would not have done so without knowing that a product worked which was why I ordered the 'trial' only. Then she attacked stating I would continue receiving product and charges. I explained it would be illegal as I was canceling and wanted ALL of my information erased immediately. This woman actually yelled and me and told me, 'that's too bad! Let's see if your information will ever be deleted'. Her tone was amazingly hostile, even caustic then she hung up on me.

From that day forward I did not receive further product but my account has been charged monthly. I contacted Citi Bank but they 'investigate' first then reimburse your account. I'm a single mom with 2 kids in college and this has overdrawn my account costing $34.00 each time, diminished my credit and I am still waiting for $134.70 in reimbursements. I have spent more than 6 hours trying to resolve this matter and had to cut up my credit card, wait for a new card and contact all of my auto bill payment accounts (utilities, insurance, auto, credit card companies etc.) with my new account information. I have also had other checks returned due to Acai-Pure's unauthorized charges.

You may ask what kind of person cuts their checking account as close as $44.90? You may ask why I don't have overdraft protection? As stated, I am a single mom, no support from my ex, working 3 jobs and had never been overdrawn until this company began stealing from me. My account is kept track of and my bills paid. IF THERE IS A CLASS ACTION LAW SUIT, PLEASE CONTACT ME SO THAT I MAY BE ADJOINED.

I was taken in by the free trial offer. I received another bottle I did not order which was charged to my account. Unfortunately when they charge you for the Shipping and handling they ask for a card number

ordered the free trial and paid $ 5.95 for my product. Now i have a unauthorized charge on my bank card FOR $ 39.95 or explaination. I have tried repeatedly to contact the company without success, they do not respond to calls or e-mail... I have made the call to my credit card fraud department and cancel for card and will be receving a new card but have to fight to get my $39.95 . This crap did not even work I can weight on it . But the point is I order a sample for $ 5.95 and no where did it say they can go in a take money out of my bank who the hell do you think you are.

When I ordered the product, it was for a 14 day risk free trial. I E-mailed them, to cancel my order before the 14 day trial period was over. I told them to send me and RMA number so I could send the rest of the bottle back to them. I get a respond back on my Email telling, me that there is no need to respond to this message if you would still like your account to be canceled. This email is your cancellation confirmation. Message was sent on May 19, 2009. I called them for an RMA so I could send the rest of the bottle back to them. No RMA could be given over the Telephone so I Emailed them an got the answers I provided to you.

I ordered the $1.99 trial bottle. Within 2 days it made me sick. So my husband canceled the entire thing. Not a word was said about returning the TRIAL bottle. A month later, a charge for $39 appeared on our bank statement. Since we weren't expecting it, this charge caused two bank overdrafts! I called and they rudely said that I didn't return the bottle so I was charged for a full month's supply even though I only got a two week TRIAL supply. I am furious and want compensation!