ACAI Pure
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1 stars | | (294) |
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Category: Business & Finances
Contact Information Kentucky, United States
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ACAI Pure Reviews
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addie ramos
May 4, 2009
charged for something i didnt purchase
okay so im being charged for something i have no clue where it came from so so called "deal max" let me tell you soemthing if you do not credit my account the money you took out i am reporting you to the better business bureau because i cancelled my account with you guys 2 weeks ago spoke with christine, britney and kyle so i need my refund or i will report you...
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jessica
April 28, 2009
poor cust. serv. & returns
called cust. service because they told me i had to pay $40 aprox. for this product every month and all i wanted was a free trial. so now i lose my free trial because i have to send it back, pay for return postage, i lose my $4.95 i paid to get it and dont get to keep the trial product (not that i want to keep the product). and to top it off, it made me so sick, i had to leave work and i thought i had the flu. i was shaking and had diarhea, upset stomach, and extremely bad headache. this whole situation was a nightmare and the cust. service guy was snooty and rude and cold. you would have thought he was working for a high end doctor with the way he was talking to me instead of just being a telemarketer.
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theresa rivera
April 23, 2009
poor customer service
I ordered a free trail of acai pure which I had to pay s&h. About a week after I starting using the product it didn't agree with me. I called customer service to inform them that I didn't want to continue recieving the product. They said no problem. The rep on the other end apparently didn't process correctly because I recieved the charge on my credit card which I am disputing. The 800# I called is no longer in service and I can't get in contact to correct my concerns. I don't want to go through this every month. I did read the terms & agreement however I was within the time frame to cancel. The same way a consumer is willing to try is the same way a product should be cancelled when you follow proceedure to cancel. Its a waste of time when you have to keep doing the same thing over when you followed the instructions to begind with
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Cindy M
April 21, 2009
unauthorized charges
Same story as everyone else! clicked on the free trial and fortunately realized that the "free" trial was 14 days - not 30 as they lead you to believe. Then seeing all these reports, I immediately called for an RMA. Then I received 2 more items - the hoodia water and the green tea which I NEVER included in my order nor did I click on it b/c I already know I cannot take that stuff! But they sent it to me anyway and charged me the delivery... Requested RMA for these as well. The RMA I received was for all 3 items and I shipped it back UPS. Never even opened the additional items never requested other than to take them out of the bag and put them into a new one. This material was received in the Florida location last week Thursday but yesterday I was charge the 39.95. I immediately called the bank b/c it was my debit card and opened a claim. They credited my account immediately but the next morning there were two more additional charges each for 38.95 so I opened yet another claim with the bank and ended up cancelling my debit card so they could issue me a new one. This sucks! This business should be closed down!!
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Robin
April 7, 2009
False charge
I signed up for the Acai Pure FREE 30 day trial, their ad says they only charge $4.95 for shipping. That was fine, so I signed up. Upon receiving my shipment, I noticed the "fine print" said it was a 15 day trial, and if I chose to not continue to receive shipments, I needed to contact the company and get a Return Authorization and return the unused portion of product. I decided that a company who lied on their advertisement shouldn't be trusted, so I called to make sure I received no further shipments (cancel) and to get an RA. Danielle said she couldn't give me an RA over the phone that I would have to contact them by email. I did so. Received an email back saying it may take 72 hours to receive an RA. Now I'm seeing the writing on the wall...they want me to keep the product for too long so they can charge! So, I write another email, this one more forceful and receive an email back that says to keep the product, I don't need to return it. Today, (1 week after the cutoff time to return) I get charged $39.95. Now I'm furious! I call the company only to be told that I am rude and uncompromising. They have given me an RA over the phone (I thought they said they couldn't do that???) and I will return the product. Wonder if I will get my money back...any bets? Don't buy this product, don't even TRY this product, it is useless trash...the "customer service" is also useless trash. They have hired people who are obviously working only for the paycheck and don't give a rip if they are acting unethically or working for an unethical company. Definitely DON'T GIVE THIS COMPANY ONE IOTA OF YOUR TIME!
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Denise
April 2, 2009
False advertisement
This company is absolutely ripping people off! Nowhere on the web page does it tell you that you are obligating yourself to further charges. In fact it states that the free trial will only cost the price of postage. They are lying to you! Don't order this product or you will be charged an additional $39.95 for the "free" bottle of Acai Pure and entered into an ongoing membership. Please read the fine print. It is a scam!
Denise
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bmo
March 31, 2009
fraudulent credit card charge
ordered acai pure from the internet. My credit card info was given to a company called fit factory in Nevada. They claimed all was disclosed on the sales page for acai pure, but I was not aware of anything there. It is supposed to be some diet support company, and I was charged 29.95 three different times. I had to threaten them legally to get the charges reversed. Beware of this scam!
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mistawow
March 31, 2009
Scam
I signed up for a free trial Acai Pure and HOODIAWATER, i didnt even open it, i sent it back and then noticed two charges of 39.95 i called and complained and after 30 days they credited me most of the money. I then saw some charges for fit-factory for 29.95 and tried to contact them on their website and got no response, got a charge the next month contacted them again on their website since there is no contact number on the bank statement for them. no response. Again today i saw a charge for 29.95 pending on my bank statement. I found a number and called them and they said that because I signed up for acai pure you are automatically enrolled in fit-factory and are charged a monthly fee of 29.95 i never saw anything about that when i signed up for acai. she said she would have to connect me to a supervisor since she could only refund me 29.95. i waited on hold for an hour before hanging up. i went back to acaipure.com and put in a bogus name and address to get to the next page and there is where you put your credit card information there is nothing there on that page about fit-factory or WWWSELFHELPFFCOM on the site, it is a scam!
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susan
March 26, 2009
rip off scam
HORRIBLE HORRIBLE HORRIBLE SCAM!!! Like everyone else, they were only authorized to use my credit card for the shipping for the trial product. I was charged $45, though I returned all the unwanted products, I had a very difficult time getting in touch with them to credit my card back. Then I received a $50 shipment, and even after emailing and calling, cannot get a response. This is a criminal scam!!! My bank caught on before I did, and issued me a replacement card with a new number--phew. This company must be so bad that even my bank red flagged them!!!
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mississippi
March 25, 2009
unauthorized charges to account
i also ordered the free bottle for 4.95 for shipping and handling and was charged 44.00 two times on my card and i never received the 2nd bottle . ive tried calling but couldnt get in touch with any one so i called and cancelled my card so i can stop being charged.
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