This complaint relates to several unauthorized charges by Acai Scuplt to my debit card, following an online purchase for "Trial" Acai products. The cost for the trial products was $5.91. On January 10, 2011, the authorized charge appeared on my bank statement indicated the charge was made by "RBG" in Utah. I didn't think anything of it, since many online companies work with other sub-contractors to ship products, etc. However, on January 11th, there was an unauthorized charge of $139.62, the charging organization was listed as "Readingbug.com". Then on February 7th, there was another (unauthorized) charge for $127.57; this time the charging organization was listed as "Thin Surge", in Lehi, Utah. And on March 28th, there was a third unauthorized charge of $116.88; this time from "Dive Cycle Dash" in Sandy, Utah.

The debit card I used is for a small household account, so I don't regularly balance the account. I found these charges while in the process of reviewing the online statement from my bank. At first, because of all the different names of the merchants in Utah, I thought I had been the victim of identity theft, and immediately canceled my debit card.

I called one of the Customer Service Numbers on the statement (not all had a contact number); when I received a package from Utah. I opened it and found it contained a shipment of Acai products. I told the Customer Service Rep that I did not authorize the shipment, and he requested that I return the shipment, and they would reverse the last charge of $116.88 when it was received. When I called another (different) Customer Service phone number, I found I was speaking to the same individual I had spoken to about the March shipment, even though it was listed as a different merchant. I was finally able to determine that all the charges were generated by the parent company Acai Sculpt, although I had only authorized the initial charge of $5.91. The Customer Service rep told me that the unauthorized charges in February and January were "too old" for them to do anything about them, but said I could contact an executive of the company via e-mail - [email protected], to discuss the earlier charges. I am now in the process of trying to resolve this with the parent company.

To date, there have been 3 unauthorized charges to my account, for a total of $384.07, of which I've been told I will receive a reversal of $116.88, although I have not seen it yet.

My intent in filing this complaint is to warn others about these deceptive (perhaps illegal) business practices. At this writing, I found 4 other similar complaints listed on this website detailing their experiences with this company.

"Caveat Emptor" (Let the buyer beware), is a good rule to live by. . .and I will be less trusting and more vigilant in the future regarding online offers.

I ordered a bottle of Acai Sculpt for a free sample of $5.91 on 1/3/2011. On 1/7/11 I was charged on my debit card $139.62. I received nothing from this company other than my free sample. Not only that I (per the company-my bank said in contact with company) that the sample was delivered 1/6 at my home and I was not given any time to try product, return it or cancel any future shipments. The original phone # on my bank statement was not a good statement the calls I made went nowhere. There was absolutely not information in packing regarding where to reorder, how to cancel or how to return. The sample I received was just that. I did not order the bottle of Maqui Activator Capsules that was sent.

This company is a SCAM