my daughter order the free samples for 3.00 and acaiberry charged my bank 69.00 without my permission. the merchandise came in my mail and i sent the bottle back to the company and they still charged my bank 69.00 i notified the company and they ignorged me. i contacted my bank for investigation to be done.
now i owe my bank. 267.00 for this mess that acaiberry has caused. what can i do to get my refund.

thanks, ginny reis

I ordered a free trial of their product in which I willingly accepted to pay $4.99 shipping and handling. Then, roughly 3-4 weeks later I received a shipment with two bottles in it and my credit card had been charged $79.99 + $9.99 shipping.

I called them and offered to send back the unopened package immediately and requested a refund. The customer service representative said they do not give refunds on monthly shipments and that it was stated in the "terms and conditions" that unless I cancelled within 14 days of the free trial that I would be shipped bottles monthly and charged the above mentioned amount.

I contacted the Better Business Bureau and I also called my credit card company to have this claim disputed. Even though they may say in VERY SMALL PRINT that they will do this, it is not obvious to the customer. Also, they say they offer a 100% money back guarantee, but when asked about that they said it was only on the trial version---which is FREE anyways.

There are numerous complaints about the business tactics of this company online. I am still pursuing a resolution with the BBB and hope that this company will no longer be able to operate with the sole intention of confusing it's trail consumers and siphoning $90.00 per person after they didn't realize they had to cancel a membership that they were unaware they were even enrolled in after 14 days.

I ENCOURAGE EVERYONE WHO HAS DEALT WITH THIS COMPANY AND HAD THIS SAME THING TO HAPPEN TO THEM TO CONTACT THE BETTER BUSINESS BUREAU WITH YOUR COMPLAINT. If enough people report this unethical action, hopefully something will be done about their misleading business practices.

I think my complaint is like all the other Acaislim complaints. I was offered a free trial and now am being billed $80 every other week. I have tried twice to cancel by phone and once by email but it doesn't work.

I ordered a product from this company and i a small bottle, but within 10 days i was charged $89.97 and no more products i shut down my membership that i didn't know i had until i called and now it is so hard to get in touch with the billing department but it's easy for them to get my money out of my account...that's bull%@$& i'm pissed off.

I canceled my order of this JUNK. It did absolutely NO good, at all. I was shocked to find, that they took $89.00 from my bank. Especially, 3 weeks before Christmas. I am on Social Security, and very limited.

When I ordered this junk, I thought I'd try it. It was supposed to be a FREE trial. I did cancel the product, but it didn't work. When I finally reached a 'real-person', I was told they had no record of my canceling. This time, I was given a 'confirmation' number. Supposedly, this cancels my subscription with them.

Solution: I went to the bank, and had to pay them to keep this company from ever taking more money from me. Second solution, is don't buy from this company, for any reason. My grandkids, would have really enjoyed me spending the $89.00 on them, for X-mas.