I was sent to this site as it was represented on an ad from craigs list as a weithtloss study with acai x3 and ever since have recieved alot of spam and telemarketers calling me. This cannot be a very reputable company if they immediately sell you information to all these marketing companies and don't even ask permission. Now I have to put up with this annoying stuff and constantly keep telling these companies not to contact me. I feel I have been taken advantage of and hope this can be stopped.

Ordered product on a 14-day trail period. Was billed full price for the product before I received it. Has spoken to three different customer service reps in attempting to get my refund only to be told that it was being processed each time. They acknowleged receiving the returned product which I had to send back via "Delivery Confirmation" USPS service at an additional cost. Now when you call the number you are told that no one is available. TRULY A RIP OFF.

Yes I will show you how to get your money refunded back to you! Read the following. I know it's a bit to read, but I wanted to go into detail so that everybody can get their money back.

This guy is a true scam artist! From what I've read through the complaints on this guy, I can see that he is starting up a web page for one business and closing it before it catches up to him and then starts a new web page with all new information all over again, yet with the same tactics. Most people are unaware that anything you purchase online using a credit/debit card is fully 100% covered by your bank as long as it has the VISA logo on it. I will continue on this more later.

Unlike many others, I was lucky enough to have a phone number available in my online banking to get in contact with these people. This is the number to contact Acai X3 and get your refund process started: 1-800-872-2657 As difficult as it may be to remain calm, you will be on hold for as long as 15 minutes. I called twice; a 2nd time to verify their return address which you can see below. Once you get in contact with a customer service rep, start off by canceling your account. Make sure that this is clearly done as both of the representatives I talked to were very difficult to understand. I went as far as repeating everything they told me and then had them confirm it.

Then you need to demand that they refund your money. They will tell you to return the unused portion of your caffeine and red dye pills before they can do this. There is no way around this as far as I can tell unless there is some sketchy circumstances involving never receiving your "FREE" bottle of junk and then I'm sure any decent bank will work with you on that. However, assuming you did receive your bottle, you will need to get an RMA(Return Merchandise Authorization) number from them. Be sure that you have them repeat it a couple times! Save this number so that you can share it with your bank.

Once you have your RMA#, send the bottle back to them using some method of tracking or delivery confirmation. I like USPS Click-n-Ship. It's fast and easy to print out a shipping label from home and then tape over it onto the package to protect it. Priority Mail is $4.80 with delivery confirmation. You can even set it up so that you get notified upon delivery. Save your delivery confirmation/tracking number so that you can share it with your bank. Make sure you circle/highlight, or in some way write your RMA number on the return label. I set up the return shipping address label as the name "Acai X3 RMA 9999999-9999999" and then highlighted it on the printed return label. I also wrote this number on a piece of masking tape and taped it to the bottle inside the package.

Make sure you return at least 30 of the 60 pills as I'm sure they will fight your bank on a refund otherwise. The reason for this is that they are claiming we signed up for a 14 day trial while they send us a 30 day supply. Yep, that is the scam! It would be a good idea to explain to your bank the fact that you never got any of the "fine print" information until after you have given your credit card number. I know I didn't, or I never would have ordered it. I'll go into this more later.

Finally, contact your bank and report fraud on your account. Give them the your RMA and Delivery Confirmation numbers. My Bank(US Bank) immediately recognized the suspicious charge and said it would be taken care of. Most respectable banks will also waive any overdraft charges as a courtesy, especially under these circumstances. Just be sure to talk to your bank customer service rep respectfully. Remember they are not the ones that scammed you. From here on out, you can rest assured that your money will be safely returned to your account. My bank told me that my refund will show back up within 10 days regardless of whether or not Acai X3 fights them on it.

Although it is highly unlikely, if your bank gives you the run-around, contact VISA directly. They put their logo on that card for a reason.

I have to mention that the thing that ticked me off more than anything on this is the fact that they sold my email address. I hope this helps some of you!


[-EXAMPLE OF RETURN LABEL-]
ACAI X3 RMA 9999999-9999999
3007 Greene St.
Hollywood, FL 33020-1038

this company is bogus i ordered 2 of the free samples that i was only suppose to pay s&h for and they billed my credit card for 200 + dollars anyone who knows what we can do about this scam they are pulling please let me know

I responded to a free sample of acai x3 for $4.95 shipping and handling.

I DID NOT SIGN UP FOR ANYTHING!!!

I have had 2 deductions from my checking acct since then. The first time I tried to call a number I had and she gave me another number. It is for a fax or it's out of order. I have yet to receive any additional product, which I DO NOT WANR ANYWAY !!!

Can I contact the Federal Trade Commission or a District Attorney's office?