Order place 06 December 2008. Product not delivered until 30 March 2009, almost 4 x months later. I tried to track the order down to cancel in January 2009, as it took so long to arrive. I assumed the order was not placed or cancelled so I pursued it no further...Until today. The product (almost forgotten by me, arrived almost 4 x months after original order placed. I called the number on the enclosed leaflet within 30 minutes of opening the packet in order to cancel any further shipments and was informed that I had been charged over $80.00 for what was supposed to be a free trial. On the delivery label it stated 'YOUR TRIAL ENDS ON 4/2/2009', therefore also confirming free trial. I cancelled within 30 minutes of getting product in my hand for the 1st time as I was no longer interested in the product or the company. I tried insisting upon a refund of the (more than) $80.00 but was given the runaround. No Invoice comes with the product. No copy of the order, No order number... NOTHING except the bottle and a post-it size product advertisement. This is almost impossible to track.

free trial 3.95 never received but charged 14 days later charged 87.13 still no product 10 days later 87.13 charged again called told acct. not cancelled. return product for credit. How can you return product for credit when you never received it. What a scam am disputing charges on my card but have not gotten credit yet. Had to cancel card to avoid any more chgs. This place needs to be closed.

I ordered the "free" acaiberry product from acai berry in early December, 2008 and stupidily gave my credit card # to pay for the shipping charges. I was charged the $3.95 shipping charges. No problem. Then on 12/17 I was charged $87.13 for the "free" product.
I received my credit card statement on 1/10/09 and there was a second charge for $87.13 on 1/3/09. I immediately called the Acaiberry company and cancelled all shipments of all products. I was informed the second shipment of product had already shipped but I could return it for credit. I was given a return shipment # and told to follow the instructions onthe web site for returns. I received this 2nd shipment on 1/15/09. I sent the product certified mail to the No.Miami Beach, Fl address from the instructions at the web site on 1/16/09. The return arrived in No.Miami Beach on 1/20/09 but was 'forwarded' by the postal service around Flordia and finally was accepted in Hollywood, Fl on 2/18/09. The web site states to allow 2-3 business days for the credit to be posted to your account but here I sit after 10 days and still my credit card account has not be credited. This company (companies) is in business only to fraud the consumer and no I did not lose any weight during the 30 days that I used the acai berry detox product.

I also fell prey to this free trial offer. I did receive my 14 day trial, called to cancel and was advised I was too late. They were going to send me 2 bottles for the price of one, bill me and then cancel future shipments. To my surprise, the 2 bottles I received were a different pill. Almost like sweet tart candies. Has anyone else had this happen?

I have also been charged for the product that was never rec'd. I've called the phone # 3 times already and they keep telling me they cancelled the acct but I still haven't rec'd the refund on my credit card. I have submitted a complaint with the better business bureau. I suggest you do the same so the fraudulent activity will be stopped. They need to be shut down!!!